Lost MS points in transition to local currency

ScarySquirrel · 29 Aug 2013 at 21:58

Hi all,

In the recent transition to local current on Xbox Live, I appear to have completely lost my MS Points. I can't remember how much it was, maybe only around or something, but I don't have any money on my account now.

Has anyone else encountered this at all?

I can't even find where the value would be, it used to show MS Points on Xbox.com, but now it shows nothing:

Thanks

Thesnipergecko · 29 Aug 2013 at 22:04

I think they did warn this would happen and advised people to spend what they had left.

ScarySquirrel · 29 Aug 2013 at 22:06

I've just been onto the MS billing site and I can see them there, it says I have 340 points (not as many as I thought), but obviously now I can't spend them. Maybe I just need to wait a while for it to show up as actual money on my account.

Aeleys · 29 Aug 2013 at 22:08

I hope this isn't the case! plenty of people will kick off if so...how can they make your money expire? that is BS...

Just read, and you get 1 year from the day you activate old point cards, oldest points get used first in transactions.

Dannyb01y · 29 Aug 2013 at 22:19

On xbox.com go to my account>Billing history and it should show your points next to the term "migrate" and you money in the top right blue bar.

Any MSP that were sitting in your account when it converted to local currency will expire on June 1st, 2015.

Any MSP points codes that are added after your account has transitioned will automatically be converted to local currency. This currency will expire one year from the date the Points are redeemed.

Thesnipergecko · 29 Aug 2013 at 22:20

Dannyb01y said:
On xbox.com go to my account>Billing history and it should show your points next to the term "migrate" and you money in the top right blue bar.

Any MSP that were sitting in your account when it converted to local currency will expire on June 1st, 2015.

Any MSP points codes that are added after your account has transitioned will automatically be converted to local currency. This currency will expire one year from the date the Points are redeemed.

That must have been what I remember seeing.

ScarySquirrel · 29 Aug 2013 at 22:23

Dannyb01y said:
On xbox.com go to my account>Billing history and it should show your points next to the term "migrate" and you money in the top right blue bar.

Any MSP that were sitting in your account when it converted to local currency will expire on June 1st, 2015.

Any MSP points codes that are added after your account has transitioned will automatically be converted to local currency. This currency will expire one year from the date the Points are redeemed.

Thanks, I can see them now. But I just tested by trying to buy an avatar item and it was asking me to confirm my credit card details. The value was less than the points I own (I think).

Ah well, I'm sure they'll get used eventually. Thanks all.

Aeleys · 29 Aug 2013 at 22:31

ScarySquirrel said:
Thanks, I can see them now. But I just tested by trying to buy an avatar item and it was asking me to confirm my credit card details. The value was less than the points I own (I think).

Ah well, I'm sure they'll get used eventually. Thanks all.

on GTA

ScarySquirrel · 29 Aug 2013 at 22:48

Aeleys said:
on GTA

Ha! Yeah probably

Kohaashi · 30 Aug 2013 at 01:30

Xbox support on twitter said you can only spend them on the Xbox console at the moment. They are working to bring it to the web browser soon. Also once you make a purchase the remaining points change to real world currency, so I'm told.

ScarySquirrel · 30 Aug 2013 at 01:53

Chadd said:
Xbox support on twitter said you can only spend them on the Xbox console at the moment. They are working to bring it to the web browser soon. Also once you make a purchase the remaining points change to real world currency, so I'm told.

Ahhhh, that makes sense. I was on Xbox.com. Thanks

antijoke · 30 Aug 2013 at 08:59

Has this happened in the UK yet?

I have 460 points, but in the billing section no option to migrate to money.

TheVoice · 30 Aug 2013 at 09:05

Yeah, the first time you go to purchase something it'll tell you it's converting your points to money.

antijoke · 30 Aug 2013 at 09:19

Ahhh, time to buy more BOII packs.

MadFruit · 30 Aug 2013 at 09:45

You don't actually need to buy anything, you just need to try... as soon as you select something to buy it tells you it's about to convert your points to money - but it wont complete the purchase until you re-confirm after the conversion.

ScarySquirrel said:
I can't remember how much it was, maybe only around or something, but I don't have any money on my account now.

But I think there is a conspiracy against you... they've deleted the value out of your post too :eek:

jamesy505 · 30 Aug 2013 at 13:12

MadFruit said:
You don't actually need to buy anything, you just need to try... as soon as you select something to buy it tells you it's about to convert your points to money - but it wont complete the purchase until you re-confirm after the conversion.

^This. I went in to buy a XBLA title and it converted my 550 points to £4.67 I think. I didnt buy the game, but it done the conversion.

You should then receive an email from MS confirming the transition has taken place.