Lost Steam Account

[MrKnifey]

Right, basically someone has hacked my steam account. I cant get any acsess to it. Ive tried emailing "Steam" but ive had no help from them. Anyone been thru this and got any pointers? its quite annoying cause i had a lot of games on my account

 

[Archy]

Can you not reset your password using your secret answer?

 

[ThatJoe]

Create a support ticket on their website support system

 

[spookywillow]

https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366

seems there's a lot of this about since the latest vac sweep. dont click any links sent to you via steam from people you dont know or trust.

 

[Tombo]

Just send them a ticket with your account name and proof of purchase for something in your account, you'd know this if you looked at the knowledge base.

 

[Steve09]

You'll probably get VAC banned and have to rebuy your games on a new account anyway as the guy has most likely cheated on your account.

 

[psychas]

Create a support ticket on their website support system

yeap they will answere u back and probably will ask u of proof. like a picture of the game/ cdkey that made a steam account

 

[Psyk]

Happened to me. The hacker used it with a hacked cyber cafe account and got it banned. Not VAC banned, the whole account banned. Couldn't even play single player games. I lost everything and never got it back. They also banned me from the forums for asking what a cyber cafe account is.

 

[Tummy]

I've had one account hacked.

Steam weren't too helpful in trying to give it back to me.
So i got another one

Try sending an email ? or the "have you forgot your password thing?"

 

[MikeHunt79]

Happened to me. The hacker used it with a hacked cyber cafe account and got it banned. Not VAC banned, the whole account banned. Couldn't even play single player games. I lost everything and never got it back. They also banned me from the forums for asking what a cyber cafe account is.

what is a cyber cafe account?

 

[benjo]

what is a cyber cafe account?

A version of steam that doesnt require a login AFAIK. Popular with pirates.

 

[Tombo]

Requires a login but doesn't have a set steam id.

 

[MikeHunt79]

A version of steam that doesnt require a login AFAIK. Popular with pirates.

Requires a login but doesn't have a set steam id.

So does this mean my steam account could get banned if someone using a cyber cafe account happens to use my steamid?

 

[Strife212]

And people complain about EA's DRM.

Now, surely this is actually illegal, if you can prove that you weren't the one misusing the account and they wont give it back.

 

[the shadow]

licence to print

 

[hohum]

...Except that if you can prove it, then you do get the account back.

Regarding the 'I asked what a cyber cafe account was and got banned' comment... eh? I could go to the steam forum right now, ask that very question, and can guarantee that I won't get banned for it. There has to be more to your story than that.

 

[Tombo]

And people complain about EA's DRM.

Now, surely this is actually illegal, if you can prove that you weren't the one misusing the account and they wont give it back.

Well there is no way to prove it wasn't you if they cheat and get you banned, but they will give you your account back if it gets stolen.

 

[MrKnifey]

Tried the ticket thing, sent them 2 CD KEys related to games.. Nothing.. not a happy bunny really.. I cant reset my password as the secret question has been changed too.. great.

 

[frankmcg]

That sucks. Unfortunately the downside to steam's convenience for everything else. No doubt the Ts&Cs give them full right to keep your account locked with the burden of proof on you to show it was stolen. Dunno how you do that though.

 

[rz30]

I didn't get hacked but did forget my password/secret question and after over 1 year of not playing CSS i email valve and got a new password.