M&S sofa has broken - partial refund offered - thoughts?

Armageus said:
The expecting it to last at least half that time isn't relevant.
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Of course it is relevant, consumer laws talk about the reasonable durability or lifespan of a product. They would probably calculate it the way you have though, unless it broke in under 6 months.
 
Jono8 said:
That's even weirder.

So they won't repair or replace it, and will take it away and only give you £1200? If they can't repair or replace it and dont have a sofa department anymore, then i would ask them what they intend to do with it.

So you've spent £800 to rent the sofa for 3 years basically?

Terrible.
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That's what I'm viewing it as, and to be honest it's been pretty terrible for that 3 years.

It quickly became uncomfortable, and the chaise cushion is sewn to the base and can't be plumped up, so it has had a dip in it since the first month of ownership basically.


Really, I should have returned it but didn't.



I think the right answer is somewhere in the middle between a full refund and £1200. £1400 would be the lowest, but I can't get an equivalent sofa anywhere near that price now.
 
MrRockliffe said:
That's what I'm viewing it as, and to be honest it's been pretty terrible for that 3 years.

It quickly became uncomfortable, and the chaise cushion is sewn to the base and can't be plumped up, so it has had a dip in it since the first month of ownership basically.


Really, I should have returned it but didn't.



I think the right answer is somewhere in the middle between a full refund and £1200. £1400 would be the lowest, but I can't get an equivalent sofa anywhere near that price now.
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I'd either want a full refund and they take it away, or £1400-£1500 to keep it in its broken state.
 
MrRockliffe said:
Except mr stupid here doesn't have house insurance because he's, well, stupid.

Social class doesn't equal cleverness :(
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1 - get some/contents only if it's not your house.
2 - wait a month.
3 - make a claim.
4 - spend a few months being careful not to drop the soap in the shower.
5 - ???
6 - Profit

:cry:
 
Stu999 said:
Of course it is relevant, consumer laws talk about the reasonable durability or lifespan of a product. They would probably calculate it the way you have though, unless it broke in under 6 months.
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I think the point is more that it's an irrelevant negotiating point "I bought a sofa with a 10 year guarantee because I expect it to last 5 years", pointless, you buy it because you expect it to last 10 years. Saying you only expect it to last half the guarantee period would just be arguing yourself out of money.
 
Kenai said:
I think the point is more that it's an irrelevant negotiating point "I bought a sofa with a 10 year guarantee because I expect it to last 5 years", pointless, you buy it because you expect it to last 10 years. Saying you only expect it to last half the guarantee period would just be arguing yourself out of money.
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I'm always cynical with warranties and find it best to assume half the actual amount with no support, as I typically find myself disappointed otherwise - case in point this sofa.
 
MrRockliffe said:
I'm always cynical with warranties and find it best to assume half the actual amount with no support, as I typically find myself disappointed otherwise - case in point this sofa.
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That's fine for managing your own expectations but irrelevant when it comes to arguing with the supplier about claiming on that guarantee :p
 
Personally, id take the refund, And just buy something of equal value to the refund given to replace the sofa or add a bit extra and call it a day.
I'm surprised they've even responded or been anywhere remotely helpful with the department closed down.
 
Jono8 said:
Do you have the actual written terms for the warranty anywhere?
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Maybe, but not sure where


Kenai said:
That's fine for managing your own expectations but irrelevant when it comes to arguing with the supplier about claiming on that guarantee :p
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Maybe, but I think it nails the point that if it can't even last half the expected time, it must be dog.
 
M&S dont make them so should be contacting the supplier for the sofa just as they would have if they were still selling them, unless that supplier no longer existed I cant see what the issue would be.
That being said I would take that money! It will only be a collapsed spring rail or center rail and can be fixed easily at home.
 
MrRockliffe said:
Maybe, but I think it nails the point that if it can't even last half the expected time, it must be dog.
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Which you complain about by saying 'It hasn't even lasted half as long as it should have done' not 'I expected 5 years from an item with a 10 year guarantee' - the latter just tells them they can probably get away with mugging you off a bit.
 
They are offering 1200 and you keep the sofa?

If it was 2k surely 1200 is enough to repair it?

Think my sofa is 15 years old and cost less (have replaced cushions)
 
Kenai said:
Which you complain about by saying 'It hasn't even lasted half as long as it should have done' not 'I expected 5 years from an item with a 10 year guarantee' - the latter just tells them they can probably get away with mugging you off a bit.
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That is what I said :P

MrRockliffe said:
My argument is that I bought the sofa, with a 10 year warranty, because I expected it to last AT LEAST half that length of time
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Hear me out.*

1) Obtain house insurance.
2) Accept refund from M&S
3) Lie low online, and don’t make any posts about your broken sofa, or any advice about M&S, use your M&S refund to shop at M&S, showing clearly to the neighbours that your an upper class indivividal
4) Burn your house down accidentally on purpose
5) Claim on house insurance, and let your life partner design her/his new kitchen and other rooms
6) Profit (?)
7) Laugh quietly to yourself, how smart you are and how much in life you’re winning





*This has been dramatised by me for social media and dramatisation. I do not recommend or encourage you to break the law, or use fire.
 
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