M&S sofa has broken - partial refund offered - thoughts?

Hopefully we just had a bad experience. Was creation finance afterall and the middle of the pandemic end of 2020 into 2021 :p
 
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b0rn2sk8 said:
Yup, my original solar installer went bust with my deposit, it took about 3 weeks but I got my £4000 back in full. All that was needed was a quick phone call and a couple of emails to send in the evidence.

Always pay on credit card…

I’m not sure why people are talking about home insurance, home insurance does not cover faulty goods or wear and tear.
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It was stolen.
 
b0rn2sk8 said:
Yup, my original solar installer went bust with my deposit, it took about 3 weeks but I got my £4000 back in full. All that was needed was a quick phone call and a couple of emails to send in the evidence.

Always pay on credit card…

I’m not sure why people are talking about home insurance, home insurance does not cover faulty goods or wear and tear.
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Home insurance can indeed cover damaged goods though so you have a sofa and it has broken and thus is damaged. Thus you can claim for the damaged sofa on contents insurance if you have such and depending on value if you have listed it accordingly as separate item.
 
I may have missed this already being asked but have you asked m&s about arranging a repair yourself and them covering the bill, assuming it’s less than what they’ve offered?

Edit: that’s if you can be bothered with the obvious faff involved.
 
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Curlyriff said:
Home insurance can indeed cover damaged goods though so you have a sofa and it has broken and thus is damaged. Thus you can claim for the damaged sofa on contents insurance if you have such and depending on value if you have listed it accordingly as separate item.
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Home insurance covers accidental damage (e.g. my partner got drunk and knocked over a bottle of red wine on my white fabric sofa). It doesn't cover wear and tear or faulty goods - there is a difference.
 
b0rn2sk8 said:
Home insurance covers accidental damage (e.g. my partner got drunk and knocked over a bottle of red wine on my white fabric sofa). It doesn't cover wear and tear or faulty goods - there is a difference.
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Sounds like it was accidentally damaged during some vigorous horizontal jogging
 
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