M32U Dead Pixel

[veniv]

I recently purchased the gigabyte M32U monitor and found a single dead blue subpixel. I later found it seems that this is very common on this model.
The reason I am making this thread is to ask the M32U owners and other members of the community about your experiences with dead pixels on this monitor and whether it is worth seeking a replacement.

Thank you for your help.

 

[veniv]

Thank you for your post.

Usually, dead pixels bother me quite a lot, since I am purchasing something brand new, I expect it to be in a perfect condition.

This one I was planning to keep it, because it had a single dead subpixel, and it is only possible to see it in blue, and otherwise is unnoticeable in static backgrounds. Unfortunately, I found another(not showing green) on a different place by accident, despite looking for it previously. Maybe I haven't noticed it or it appeared later on.

After some searching on google, I found that many owners are complaining about dead pixels and about Gigabyte's QC in general. Of course, online you only see the issues and rarely see positive feedback, but the posts are quite a lot and to me it seems likely that the next one will also have some. Anyway, I will get a second one and see how that turns out.

 

[veniv]

It doesn't really matter what the retailer considers acceptable. If it has a fault you have the right to reject the goods and return it within 30 days for a full refund.

Thank you for your comment. This is what I know as well.

I don't know how retailers expect customers to accept products with defects.

When I contacted overclockers, they replied that I can return the monitor, because gigabyte has a 0 dead pixel policy, so according to them you cannot return a monitor, if the manufacturer has allowance for dead pixels in their policy or something.

 

[veniv]

Gigabyte don't have a zero dead pixel policy, they allow up to five. One wouldn't help you anyway as you have two dead sub-pixels. It seems you're fortunate OcUK are mistaken.

This means I should have not purchased from them. Won't happen again.

I am not sure, but isn't this standard only decided by the manufacturer? If that was the case, then manufacturers could say having for example 100 dead pixels is acceptable(if they consider the monitor is class 3).

This is clearly a visual defect in the most important part of a monitor, so even if the manufacturer says it is acceptable (every manufacturer will most likely say that), I think the consumer should be able to return it for full refund. I don't know how the law is, but despite having some sort of a standard 'ISO 9241-302', that doesn't necessary mean it is statutory.

When I purchase things as brand new, I expect them to have 0 defects, otherwise why would I purchase them as new and pay the premium?

 

[veniv]

This only applies for the warranty after you have accepted the goods. If you ordered it online you can cancel the contract within 14 days and aren't required to give a reason.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

These Regulations implement most provisions of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive...

www.legislation.gov.uk

I think this applies no matter whether the product has faults or not, but in that case the consumer is liable to cover the reduction of value to the product, as it can't be re-sold as brand new, since it has already been opened and used.

In my case I have a reason to cancel it, since the panel is defective.

 

[veniv]

What I am trying to say is that nowhere on the product description it is written the class on the monitor or in what condition it might come in, therefore the consumer is not agreeing that the product might come with defects, since the defect is nowhere mentioned in the product description.

You cannot agree to something, which isn't written anywhere. What is written on Gigabyte's website for the allowed 5 dead subpixels is the warranty policy. As a consumer, anyone should have a right to return a product if it doesn't fit the description.