Associate
- Joined
- 7 Mar 2005
- Posts
- 1,595
- Location
- Northumberland
Can anyone help here? I have a reasonable knowledge and have set up many computers to routers and configured them. But I have a problem here that I cannot fix 
I am trying to advise a m8 over the phone. He has just bought a dlink router and USB wireless stick. I talked him through the installation of both.
The wireless stick is installed and finds the router
I then talked him through setting up his router. The VPI and VCI are correct as is the connection type PPP0E LLC. AS instructed by his ISP Talk Talk.
I then got him to type in user name and password. Again as provided. He then followed the final on screen instructions and saved and restarted.
BUT... when he tries to connect to the Internet he gets page not displayed.
I have asked him to disable his firewall (Norton) but still cannot connect to the Internet. My thoughts were the ISP gave him wrong log in details but they say no.
Any thoughts please as to what else I could be missing?
Cheers
I am trying to advise a m8 over the phone. He has just bought a dlink router and USB wireless stick. I talked him through the installation of both.
The wireless stick is installed and finds the router
I then talked him through setting up his router. The VPI and VCI are correct as is the connection type PPP0E LLC. AS instructed by his ISP Talk Talk.
I then got him to type in user name and password. Again as provided. He then followed the final on screen instructions and saved and restarted.
BUT... when he tries to connect to the Internet he gets page not displayed.
I have asked him to disable his firewall (Norton) but still cannot connect to the Internet. My thoughts were the ISP gave him wrong log in details but they say no.
Any thoughts please as to what else I could be missing?
Cheers
