Macbook printer authentication issue

MarcLister

MarcLister

MarcLister

Soldato
Joined
7 Mar 2005
Posts
19,463
Location
LU7
I have a colleague who is unable to print to a network printer on our Windows network from her Macbook. Every time she tries to print a document, the print queue just gets bigger and each document says something like, "Hold for authentication". I've tried every username and password I can think of.

Does anyone have any suggestions on how to fix this?
 
Yep. I've tried her Windows credentials, her Macbook login details (same as her Windows), our wireless network password, mine (just in case that worked) and one or two network ones to see if administrative rights worked.
 
iMacMart said:
Sure I have seen this before but it wasn't auth it was the driver or protocol I think?
Click to expand...
OK. I'll check that tomorrow. I normally browse to the printers on the network, right-click and connect so I would have thought the protocol will be OK. Still, gives me another possibility to check out. :)
 
slinxy said:
The way I've setup the printers at work is to enable LDAP on the server and then install the printer using LPD referring to it as LPD://<server name>/<printer queue>

If she's a restricted user on the mac, she may need to be added to the local print operator group.
Click to expand...
I work in a school and I don't think our server has LDAP on it. Even if it did, I'm not really allowed to do anything major with it because our tech support company do all that.

As for restricted user, I'm fairly sure she's an admin user. How would I add her account to the local print operator group?
 
Cool. I'll see if I can get to the Macbook again later. I found something on Apple discussion forum saying to try username and password of guest/guest. I thought it wouldn't be that simple. It wasn't. :p

I'll get the settings when I can for you. I do doubt that its on LDP I must say.
 
Tried to get the Macbook earlier today for a look at it and to check printer settings. Events overtook me though and I'll be doing my best to look at it tomorrow. :)
 
OK, so it's been a few months and I now have the Macbook in question. Two colleagues have new Macbook Airs and want to be able to print to our school office printer.

To complicate matters further, the office printer is on the admin network and the wireless network connects to the curriculum server. However I can see the admin server and add the printer but nothing prints out.

I spent a while this afternoon trying to add a printer and successfully get something printed out. No luck! Even to a printer on the curriculum network.

We use HP CP2025n printers on our curriculum network. I can't find any Mac OS drivers on HP's site and the CP2025n page implies that from Mac OSX 10.5 the drivers for HP printers are pre-supplied in the OS? :confused:

I did manage to find an error log on the Macbook, it is in the spoiler below. If anyone can interpret it and tell me what is going on, I'd be grateful. I'm not a Mac expert in anyway so I'm totally stumped at the moment. When I added the printer in the ICT room, next to my office, I kept getting a message in the Print window, "Ready to print". But nothing happened. When I clicked on 'Resume', the document was listed as printing but then after a few seconds it went back to ready to print. :(
[06/Jun/2013:11:23:57 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:24:07 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:24:20 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:24:21 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:24:23 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:24:24 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:24:44 +0100] [Job 2] Authentication required
E [06/Jun/2013:11:29:49 +0100] [Job 2] Stopping unresponsive job.
E [06/Jun/2013:11:46:51 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:46:54 +0100] [Job 2] Connection refused
E [06/Jun/2013:11:47:08 +0100] [Job 2] Authentication required
E [06/Jun/2013:11:47:24 +0100] [Job 2] Authentication required
E [06/Jun/2013:11:47:30 +0100] [Job 2] Authentication required
E [06/Jun/2013:11:47:45 +0100] [Job 2] Authentication required
E [06/Jun/2013:11:47:53 +0100] [Job 2] Authentication required
E [06/Jun/2013:11:48:15 +0100] [Job 3] Authentication required
E [06/Jun/2013:11:48:27 +0100] [Job 3] Authentication required
E [20/Jun/2013:15:55:03 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [20/Jun/2013:15:55:03 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:18:38:37 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:18:38:37 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:18:58:26 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:18:58:26 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:19:09:31 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:19:09:31 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:19:21:40 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [25/Jun/2013:19:21:40 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [26/Jun/2013:07:44:18 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [26/Jun/2013:07:44:18 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [26/Jun/2013:07:50:06 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [26/Jun/2013:07:50:06 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [27/Jun/2013:14:33:06 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [27/Jun/2013:14:33:06 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [27/Jun/2013:14:59:26 +0100] [Job 7] Connection refused
E [27/Jun/2013:15:02:27 +0100] [Job 13] Authentication required
E [27/Jun/2013:15:02:28 +0100] [Job 14] Authentication required
E [27/Jun/2013:15:02:39 +0100] [Job 15] Authentication required
E [27/Jun/2013:15:02:47 +0100] [Job 16] Authentication required
E [27/Jun/2013:15:03:15 +0100] [Job 17] Authentication required
E [27/Jun/2013:15:06:44 +0100] [Job 13] Authentication required
E [27/Jun/2013:15:07:33 +0100] [Job 14] Stopping unresponsive job.
E [27/Jun/2013:15:07:43 +0100] [Job 15] Stopping unresponsive job.
E [27/Jun/2013:15:07:46 +0100] [Job 18] Authentication required
E [27/Jun/2013:15:07:53 +0100] [Job 16] Stopping unresponsive job.
E [27/Jun/2013:15:08:15 +0100] [Job 13] Authentication required
E [27/Jun/2013:15:08:23 +0100] [Job 13] Authentication required
E [27/Jun/2013:15:08:29 +0100] [Job 19] Authentication required
E [27/Jun/2013:15:08:38 +0100] [Job 19] Authentication required
E [15/Jul/2013:17:52:28 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [15/Jul/2013:17:52:28 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [15/Jul/2013:19:04:46 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [15/Jul/2013:19:04:46 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [15/Jul/2013:19:04:49 +0100] [Job 20] Connection refused
E [15/Jul/2013:19:09:55 +0100] [Job 20] Stopping unresponsive job.
E [16/Jul/2013:17:11:40 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [16/Jul/2013:17:11:40 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [18/Jul/2013:08:11:02 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [18/Jul/2013:08:11:05 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [05/Sep/2013:09:54:00 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [05/Sep/2013:09:54:00 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:08:48:46 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:08:48:46 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:10:30:42 +0100] [Job 22] Authentication required
E [06/Sep/2013:10:30:42 +0100] [Job 23] Authentication required
E [06/Sep/2013:10:31:22 +0100] [Job 24] Authentication required
E [06/Sep/2013:10:33:35 +0100] [Job 25] Authentication required
E [06/Sep/2013:10:33:52 +0100] [Job 22] Authentication required
E [06/Sep/2013:10:34:10 +0100] [Job 22] Authentication required
E [06/Sep/2013:10:34:23 +0100] [Job 22] Authentication required
E [06/Sep/2013:10:34:41 +0100] [Job 22] Authentication required
E [06/Sep/2013:10:34:55 +0100] [Job 22] Authentication required
E [06/Sep/2013:10:35:47 +0100] [Job 23] Stopping unresponsive job.
E [06/Sep/2013:10:36:27 +0100] [Job 24] Stopping unresponsive job.
E [06/Sep/2013:10:39:57 +0100] [Job 22] Stopping unresponsive job.
E [06/Sep/2013:13:18:25 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:13:18:25 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:15:45:53 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:15:45:53 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:15:55:02 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [06/Sep/2013:15:55:02 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [08/Sep/2013:21:27:36 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [08/Sep/2013:21:27:36 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [09/Sep/2013:11:33:31 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [09/Sep/2013:11:33:31 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [10/Sep/2013:08:40:18 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [10/Sep/2013:08:40:18 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [10/Sep/2013:11:14:00 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [10/Sep/2013:11:14:00 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [10/Sep/2013:15:53:31 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [10/Sep/2013:15:53:31 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [11/Sep/2013:08:52:33 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [11/Sep/2013:08:52:33 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [12/Sep/2013:08:30:18 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [12/Sep/2013:08:30:18 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [12/Sep/2013:08:59:13 +0100] [Job 26] Authentication required
E [12/Sep/2013:08:59:47 +0100] [Job 22] Authentication required
E [12/Sep/2013:09:00:11 +0100] [Job 22] Authentication required
E [12/Sep/2013:09:00:28 +0100] [Job 22] Authentication required
E [12/Sep/2013:09:00:38 +0100] [Job 22] Authentication required
E [12/Sep/2013:09:00:58 +0100] [Job 22] Authentication required
E [12/Sep/2013:09:04:14 +0100] [Job 26] Stopping unresponsive job.
E [12/Sep/2013:09:06:04 +0100] [Job 22] Stopping unresponsive job.
E [16/Sep/2013:08:31:12 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [16/Sep/2013:08:31:14 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [16/Sep/2013:09:05:32 +0100] [Job 27] Authentication required
E [16/Sep/2013:09:05:50 +0100] [Job 22] Authentication required
E [16/Sep/2013:09:10:38 +0100] [Job 27] Stopping unresponsive job.
E [16/Sep/2013:09:10:58 +0100] [Job 22] Stopping unresponsive job.
E [17/Sep/2013:10:09:05 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [17/Sep/2013:10:09:05 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [17/Sep/2013:16:13:33 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [17/Sep/2013:16:13:33 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:11:32:49 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:11:32:49 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:14:41:36 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:14:41:36 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:14:50:50 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:14:50:50 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:14:51:27 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:14:51:27 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [18/Sep/2013:14:51:31 +0100] [Job 28] Authentication required
E [18/Sep/2013:14:51:46 +0100] [Job 28] Authentication required
E [18/Sep/2013:14:51:59 +0100] [Job 28] Authentication required
E [18/Sep/2013:14:57:07 +0100] [Job 28] Stopping unresponsive job.
E [19/Sep/2013:12:39:38 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [19/Sep/2013:12:39:38 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [23/Sep/2013:11:24:01 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [23/Sep/2013:11:24:02 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [23/Sep/2013:11:31:25 +0100] [Job 29] Authentication required
E [23/Sep/2013:11:36:32 +0100] [Job 29] Stopping unresponsive job.
E [26/Sep/2013:08:24:25 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [26/Sep/2013:08:24:25 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [27/Sep/2013:11:23:08 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [27/Sep/2013:11:23:08 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [30/Sep/2013:11:32:29 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [30/Sep/2013:11:32:29 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [04/Oct/2013:12:08:44 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [04/Oct/2013:12:08:44 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [07/Oct/2013:08:22:18 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [07/Oct/2013:08:22:18 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:08:47:12 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:08:47:12 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:14:52:54 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:14:52:54 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:15:38:39 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:15:38:39 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:15:45:28 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:15:45:28 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [09/Oct/2013:15:52:05 +0100] [Job 30] Authentication required
E [09/Oct/2013:15:52:24 +0100] [Job 30] Authentication required
E [09/Oct/2013:15:53:35 +0100] [Job 31] Authentication required
E [09/Oct/2013:15:53:46 +0100] [Job 31] Authentication required
E [09/Oct/2013:15:53:55 +0100] [Job 31] Authentication required
E [17/Oct/2013:11:31:07 +0100] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [17/Oct/2013:11:31:07 +0100] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [05/Nov/2013:11:56:06 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [05/Nov/2013:11:56:06 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [05/Nov/2013:13:03:51 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [05/Nov/2013:13:03:51 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [05/Nov/2013:13:12:34 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [05/Nov/2013:13:12:34 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [11/Nov/2013:12:16:54 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [11/Nov/2013:12:16:54 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [11/Nov/2013:12:19:07 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [11/Nov/2013:12:19:07 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [11/Nov/2013:15:34:37 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [11/Nov/2013:15:34:37 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [12/Nov/2013:14:59:30 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [12/Nov/2013:14:59:30 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [14/Nov/2013:10:36:58 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [14/Nov/2013:10:36:58 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [14/Nov/2013:10:38:44 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [14/Nov/2013:10:38:44 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:10:56:56 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:10:56:56 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:10:02 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:10:02 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:17:12 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:17:12 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:22:28 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:22:28 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:34:49 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [20/Nov/2013:11:34:49 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [25/Nov/2013:14:16:10 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [25/Nov/2013:14:16:10 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [27/Nov/2013:13:58:26 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [27/Nov/2013:13:58:26 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [27/Nov/2013:14:12:12 +0000] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [27/Nov/2013:14:12:12 +0000] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
E [27/Nov/2013:14:14:13 +0000] [Job 35] Connection refused
E [27/Nov/2013:14:14:33 +0000] [Job 35] Connection refused
E [27/Nov/2013:14:14:37 +0000] [Job 35] Connection refused
E [27/Nov/2013:14:14:40 +0000] [Job 35] Connection refused
E [27/Nov/2013:14:16:27 +0000] [Job 36] Connection refused
E [27/Nov/2013:14:21:28 +0000] [Job 36] Stopping unresponsive job.
E [27/Nov/2013:15:24:25 +0000] [Job 37] Connection refused
E [27/Nov/2013:15:26:36 +0000] [Job 37] Connection refused
E [27/Nov/2013:15:28:42 +0000] [Job 37] Connection refused
 
Ol!ver said:
I've had this in the past and eventually gave up. There's some sort of known issue with getting a Mac to print to a printer that's shared by Windows. I found plenty of people having the same problem, and nobody actually fixing it.
Click to expand...
That's kind of what I did. I didn't consider it an important enough problem to spend too much time on. One of the assistant headteacher's did moan but there's a computer in her office that the deputy head uses so I told her to use that instead. She moaned enough to the boss that I spent an hour a week last Wednesday but to no avail so at least I could say I've tried.

I then decided to try plugging my Macbook into the printer via the USB cable connection. It worked. So I then emailed my boss and the two Macbook users to say USB printing works. Predictably the boss wanted a demo so got his Macbook out. It failed. :D

We then had another go, I downloaded the drivers for the printer, added the printer and it worked wirelessly. I replicated this on my boss' Macbook and it worked for him as well.

I sorted the other Macbooks out as well but not before the assistant head's Macbook replicated the authentication issue. I realised she was using the account copied over from her old Macbook (now mine) to her new Macbook Air. I told her to use her new account on the Macbook and it worked fine.

It doesn't help that the printer is on the admin network, for office staff and senior teachers to use, but the wireless points all connect to the curriculum network so trying to get the Macbooks to see a printer on the admin network through the curriculum network wireless connection is very painful and takes several minutes to show the admin server so I can then choose the printer.

I did try to explain to my colleague that it was a difficult problem, with no obvious solution to be found online and my experience/expertise lies in Windows and not Macs. She asked for a Macbook and so I wasn't exactly 100% sympathetic to her problems. Had she accepted a new Windows laptop she'd have been printing wireless from the day I set her laptop up. ;)
 
Caged said:
Here's my works-every-time-so-far guide to adding a Windows shared print queue on a Mac:

  1. Open the Printers & Scanners dialog in System Preferences, and click '+'
  2. Right-click on the toolbar and click 'Customize Toolbar'
  3. Drag the 'Advanced' option onto the toolbar, then click 'Done'
  4. Click it
  5. Change type to 'Windows printer via spoolss'
  6. Enter the printer queue as it appears on the server - e.g. \\printserver\Mono Laser becomes smb://printserver/Mono%20Laser
  7. For 'Use:', pick 'Select Software...' and select your print driver. Generic PCL or PS will probably be fine if you can't find your printer.
  8. Profit
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Tis how I finally cracked the issue. :)

The printer is a Kyocera so I downloaded and installed the drivers for the correct machine first and then followed exactly your list. As the printer is in the office and thus on our admin network, the Macbook takes ages to find the admin server as the Macbook connects to the wireless network which runs off the curriculum server.

If that's still causing issues or is unreliable then you can look at getting web printing enabled on the server but it shouldn't be necessary.
 
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Caged said:
I think you've got a routing issue that needs looking at if it's taking ages. I just followed those steps to check them over a VPN and it was nearly instant.
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Wouldn't surprise me. I took over as ICT Manager for my school in September when my boss left. I've been there for nearly 4 years, 3 of which as ICT Technician. My boss wouldn't let me get involved in stuff like that.

Fancy giving me some hints on how to diagnose whether we do have a routing issue or not? And how to fix it if we do? :)

Oh and by waiting ages, I mean minutes. The curriculum server itself took a good few seconds (say 30-40) which made me a bit suspicious.
 
Caged said:
First thing is to do an nslookup of the host you're trying to access from anywhere slow. Chances are you have a bunch of outdated addresses being returned from DNS and it's waiting to fail over to the next one in the list. An Active Directory domain pretty much lives or dies based on the health of the DNS servers that run it.

Ping each of the addresses you get back and see what the response looks like. If one takes ages then do a tracert to it and see where it's taking ages.
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What's the best way to do an nslookup from a Mac?
 
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