MacBook Pro 2020 Issues

magicroundabout · 19 Aug 2020 at 20:14

Hi all,

Thought I'd post this here before going to Apple as I know their are some good techs here who might help myself.

Basically I have recently purchased the base model Pro 2020 edition (massive upgrade from my Mid 2010).
Upon loading certain apps/internet pages/videos the Mac appears to freeze. I have the spinning ball or on videos it's like a graphics lag as the render tries to catchup with the image etc.

So example being. If I minimise an app it sometimes freezes as it's closing. followed by the spinning ball. after 4 to 5 seconds it catches up and closes. Or if I'm scrolling through a webpage, folders in finder it will freeze before scrolling through.

Can anyone help with this issue or is this a software/hardware issue?

Any help is appreciated

magicroundabout · 20 Aug 2020 at 22:08

Thanks for the replies guys.

Simply scrolling thorough photos it freezes. Closing and opening simple apps it freezes.

I shall book a genius bar appointment

magicroundabout · 31 Aug 2020 at 19:36

I believe I may have found the cause. If I’m right.
So I’ve reinstalled the OS twice now and my Mac was still crashing.
In activity monitor I’ve found a few items which are hogging the cpu and ram.

basically iPhoto is downloading my backup photos. Approx 5k photos from my iPhone.

and the processes are then analysing them. photoanalysisd is basically using my cpu for 27hours @ 116%

Nsurlsessiond is using it for 13hours @ 25%

these are just two that stand out. mom going to let it do it’s thing and then assess.

Would this be the reason it’s being battered.

magicroundabout · 1 Sep 2020 at 06:28

Scythe said:
There's usually quite a bit of activity when you install a new OS as it builds index libraries and downloads photos, back ups and such. Spotlight (the indexing/searching tool) is a particular culprit for it.

Performance is usually restored once the machine's finished doing these, suggest leaving overnight plugged in to finish it then see how it is.

well I have done just that. Left it plugged in to try and allow it to finish all the processes it needs too.

Restarted this morning. With no other applications running. I did my test.
Opened Safari, selected google maps. typed in a place name to search. pressed enter and crash. Computer restarted

magicroundabout · 1 Sep 2020 at 10:01

Going on Monday. That was their next available appointment

magicroundabout · 1 Sep 2020 at 21:52

Alpherah said:
Easy to test if it’s background activity from iCloud

make a new user and don’t sign into any Apple ID

that's a good idea. I shall test.

If the issues still occur I'm assuming its hardware

magicroundabout · 1 Sep 2020 at 22:34

Alpherah said:
Easy to test if it’s background activity from iCloud

make a new user and don’t sign into any Apple ID

well that never worked

my new MacBook is for the scrap after only 3 weeks

magicroundabout · 2 Sep 2020 at 21:01

I brought it from Curries/PC World.

Will Apple replace or should I got o Currys/PC World tomorrow

magicroundabout · 3 Sep 2020 at 13:03

Just been to currys.

Straight replacement. Will be here tomorrow.
The guy said straight away. Any problems with Apple it’s a replacement as it’s hardware issue. The OS is that robust it’s got to be hardware with it keep crashing.

magicroundabout · 3 Sep 2020 at 21:08

Yeah I’m quite relived.
I then went and played on the same model I had and smashed a load of apps open. Used google maps etc and it was flying through it all.

fingers crossed my new machine is that same

magicroundabout · 5 Sep 2020 at 14:27

Just picked up my new replacement MacBook Pro.

Well the difference is night and day.
Currently battering the Mac with various tasks and it's not skipped a beat.

Peace is resorted with Apple