Macbook pro won't turn on.

Captain · 9 Oct 2016 at 19:42

It's gone to sleep and now won't turn back on, it had 89% battery when it went to sleep, what can I try? I'm new to Mac OS.

Plugged it back in and the light on the charger is flashing, I don't know if that is a fault or the battery is full.

Rilot · 9 Oct 2016 at 20:31

Flashing magsafe charger usually means the battery has died or some other charging fault. Call apple and book an appointment at an Apple store.

Captain · 9 Oct 2016 at 20:42

Bit of a ballache taking my laptop right into the bullring, is there nothing I can try first?

Chief Wiggum · 9 Oct 2016 at 21:00

Try resetting the PRAM and SMC - those are usually the go to first steps

https://support.apple.com/en-gb/HT201295
https://support.apple.com/en-gb/HT204063

Captain · 11 Oct 2016 at 20:07

Tried both of those and nothing happened, I've removed the battery and reconnected and still nothing.

Captain · 11 Oct 2016 at 20:26

Managed to turn it on, seems the battery has had it, it's showing an empty battery on the toolbar with an X inside, it's been on charge for 30 minutes and battery is still zero %, charger is working fine, green light is now showing, i'll leave it plugged in over night and see what happens tomorrow, may need a new battery and a new charger just to be safe.

Captain · 14 Oct 2016 at 12:39

Battery has an x in it and when I hover over it, it says no battery available.

Done an smc reset and fitted a new battery, no change.

Anything else I can try before I book it into apple?

LongBridge · 14 Oct 2016 at 13:47

I heard of someone else having problems with an Apple computer and they couldn't get Apple to replace the computer either as Apple staff blamed them for spilling water on it. Read this: https://discussions.apple.com/thread/3794755?start=30&tstart=0 It seems that Apple has terrible customer service. :mad:

ChrisD. · 19 Oct 2016 at 13:49

Sounds like the logic board.

Have you run hardware diagnostics?

Captain · 19 Oct 2016 at 16:14

Dooksy said:
Sounds like the logic board.

Have you run hardware diagnostics?

I'll do that tonight when I finish work, Apple site keeps going down when I try and book an appointment.

ChrisD. · 19 Oct 2016 at 16:19

Each store with have an email address you can usually contact.