Machine Check Exception; cannot install Windows or Ubuntu

[vika09]

Hey there everyone,

I've put together a build summarised as follows:
Asus ROG Strix Gaming Z370-I
Intel 8600K
Dan Cases A4
Samsung 970 nvme


The build posts, however, I am not able to install Windows 10 or Ubuntu via USB. When trying to install Windows 10, I'm kicked straight into a Machine_Check_Exception BSOD; video here: https://youtu.be/PtyEZbREqm4

For an Ubuntu install, I get these error messages: https://i.imgur.com/nCXq6oE.jpg

When I try to run Ubtuntu from the USB, I'm stuck on the splash screen.

This looks like a hardware issue but I am not able to determine which one, I think it's motherboard and/or CPU. I've tried running only one RAM at a time to see if it's a RAM issue, and it's not - both run fine.

The Ubuntu error message mentions ACPI and CPU so not clear which of the motherboard or CPU is faulty.

Could you please advise?

 

[Hagar]

Have you tried a BIOS reset?

Have you reviewed the BIOS settings?

Are you using the onboard IGP?

Possibly try reseating the heatsink.

 

[Panos]

Hey there everyone,

I've put together a build summarised as follows:
Asus ROG Strix Gaming Z370-I
Intel 8600K
Dan Cases A4
Samsung 970 nvme

Update to latest bios, and of course you must use the failsafe settings to install OS. Don't try it while overclocked!!

 

[Rroff]

Most likely either CPU chipset isn't getting enough voltage or isn't stable with current RAM either settings or compatibility, memory is faulty or setup wrong (use Memtest - IIRC there is one on the Ubuntu install) or the storage controller/interface is unstable which might be simply a loose connection.

I think that Linux error means it fell over as soon as it started initialising the Kernel which probably means the memory or chipset is in some way unstable rather than anything else like storage.

 

[vika09]

Thank you for the messages!

Have you tried a BIOS reset?

Have you reviewed the BIOS settings?

Are you using the onboard IGP?

Possibly try reseating the heatsink.

I have done a single BIOS reset. All BIOS settings are stock (no XMP profiles, no overclock, nothing). I am using IGP - I made the mistake of trusting ************ into believing my old Palit 980 would fit in the Dan Case. I'll try a heatsink reseating.

Update to latest bios, and of course you must use the failsafe settings to install OS. Don't try it while overclocked!!

No overclocking done; I tried a BIOS update and it still BSODs or same error on Linux. Asus Bios version: https://i.imgur.com/LoExU64.jpg; my BIOS: https://i.imgur.com/8O3tMfM.jpg

Most likely either CPU chipset isn't getting enough voltage or isn't stable with current RAM either settings or compatibility, memory is faulty or setup wrong (use Memtest - IIRC there is one on the Ubuntu install) or the storage controller/interface is unstable which might be simply a loose connection.

I think that Linux error means it fell over as soon as it started initialising the Kernel which probably means the memory or chipset is in some way unstable rather than anything else like storage.

All settings on motherboard are stock (haven't done any overclocking or even XMP profile for the RAM).

I'll try to run a memtest to see if it's the memory; if memtest works out, have I narrowed down to the chipset?

Edit: very odd! My memtest just froze at 41%: https://imgur.com/a/xVpTGRY

Edit 2: 2nd memtest freezes on test 4.

 

[vika09]

Sorry for the double post.I have an update.

An older version of memtest that runs on BIOS is completely fine and one pass showed no errors : https://imgur.com/a/5TbN4qQ

However memtest through UEFI crashes: https://youtu.be/ArfkMcj2Dgw

The keyboard smashing is me pressing escape.

Am I able to narrow down to motherboard issue? Or is it still between CPU and MB?

 

[Rroff]

That is weird - wonder if it is related to the older version and x64 or something.

Have you checked temperatures in the BIOS to make sure that is OK?

 

[vika09]

That is weird - wonder if it is related to the older version and x64 or something.

Have you checked temperatures in the BIOS to make sure that is OK?

The temps look fine: https://imgur.com/a/lQtvE50

Maybe slightly on the warm side, but I'm running low profile coolers. Room temp is 24C, so approx 13C above room on idle.


I've now bought a second set of RAM and still BSoD. It's definitely not a RAM issue.

 

[pete910]

Sounding to me like a voltage issue, I'd check the 5v and especially the 3.3 v rails.

Drops in them can give all sorts of issues, I know because I've had them in the past.

Edit:

To add check them whilst under load too