Had one of my pet peeves at work today, in the form of an e-mail from a customer that was originally sent to our second line support team, but got raised to the queue my department works on. The ticket was quite a reasonable ticket, one that needed investigated.. but what was irritating was the phrase "this appears to happen with no obvious patternation"
Patternation?! Why make up such a rubbish word? Its so.. well.. pretentious for a start, and makes the sender look like a muppet, particularly given the style of the rest of the e-mail. The style marked it out as obviously being from someone reasonably educated, capable of spelling and laying out communications properly, and yet they feel it necessary to put such a made up word as "patternation" in it?!
I can just about excuse badly spelt e-mails, though no-one should send an e-mail outside of a company without at least running it through a spell-checker in my opinion, but to start making up rubbish words to describe your issue when there is a perfectly decent word "pattern" that would do is just ludicrous.
Patternation?! Why make up such a rubbish word? Its so.. well.. pretentious for a start, and makes the sender look like a muppet, particularly given the style of the rest of the e-mail. The style marked it out as obviously being from someone reasonably educated, capable of spelling and laying out communications properly, and yet they feel it necessary to put such a made up word as "patternation" in it?!
I can just about excuse badly spelt e-mails, though no-one should send an e-mail outside of a company without at least running it through a spell-checker in my opinion, but to start making up rubbish words to describe your issue when there is a perfectly decent word "pattern" that would do is just ludicrous.


Didn't understand the guy, didn't help when he started suffixing random words with "ize" and suggesting we "park that idea in the car park for a while..".