MAG B550 TOMAHAWK webcam microphone issue during Meets

MarcLister · 7 Oct 2021 at 21:01

I recently bought a Ryzen 5 3600/MAG B550 TOMAHAWK combo from the OcUK Members Market. I paired it up with a Logitech Streamcam for my Google Meets with colleagues. I plugged the camera into the motherboard's rear USB 3.2 Gen 2 Type C port and found that after a varying amount of minutes into a Meet the microphone would fail and I'd get an error message showing. The only way to get the microphone to work again was to refresh the browser page and it'd be OK for a few minutes until it happened again.

If I plug the camera into a USB-C to USB-A adapter and use the rear USB 3.2 Gen 2 port then the issue is fine. The only way I can plug the camera directly using it's USB-C connector is to plug it into the USB-C port on the front of my case. However the issue with this is that the cable on the Streamcam is on the short side.

I've installed the latest AMD B550 chipset drivers having initially used MSI's drivers from the motherboard page.

A colleague thinks I could be running out of PCI-E lanes by running the Streamcam off the rear USB-C port. Is this possible? Is there anything I can do to be able to plug the camera into the rear USB-C port and not have the microphone fail on me? If not I'll look for a USB-C male to female extension lead so I can use the front case port instead.

mickyflinn · 7 Oct 2021 at 21:48

Have you got the latest streamcam drivers ?

https://www.drivers-logitech.com/logitech-streamcam-driver/

MarcLister · 7 Oct 2021 at 22:02

Hi mickyflinn. Yes, that was the first thing I did when I got the camera. I updated, or rather the software made me, to the latest version each time. I've just removed the camera and its drivers via Device Manager and then plugged the camera back in. The same drivers install as was there a minute ago.

My gut feeling is that this is to do with PCI-E lanes as it works perfectly on the case front USB-C port but intermittently on the rear one on the motherboard. Is there any way to see if I'm running out of lanes?

mickyflinn · 7 Oct 2021 at 22:36

MarcLister said:
Hi mickyflinn. Yes, that was the first thing I did when I got the camera. I updated, or rather the software made me, to the latest version each time. I've just removed the camera and its drivers via Device Manager and then plugged the camera back in. The same drivers install as was there a minute ago.

My gut feeling is that this is to do with PCI-E lanes as it works perfectly on the case front USB-C port but intermittently on the rear one on the motherboard. Is there any way to see if I'm running out of lanes?

Thus mite be releavant the motherboard front usb type c is 3.2 gen1 and the rear is 3.2 gen 2 , The streamcam is type c is 3.1 gen 1.

I doubt if pcie lanes.

This is an jntresting article explaining usb type c ports.

https://www.google.co.uk/amp/s/www.onlogic.com/company/io-hub/usb-type-c-and-usb-3-1-explained/amp/

MarcLister · 8 Oct 2021 at 11:09

Good point about the front USB-C port. If it's slower than the rear port and the microphone issue isn't an issue on the front port then surely the front USB-C is going into a different destination than the rear one?

mickyflinn · 8 Oct 2021 at 11:29

MarcLister said:
Good point about the front USB-C port. If it's slower than the rear port and the microphone issue isn't an issue on the front port then surely the front USB-C is going into a different destination than the rear one?

Maybe but the rear port works for a while then the microphone stops , maybe its a compatabilty issiue.

Have you tried a diffrent browser and tried diffrent calling like Skype to see if the problem persists.

Use the quote button please.