It has come to our recent attention that an unknown third party may have gained access to a third party software for the website <emailing.msi.com> operated by, or on behalf of MSI (the “Affected Website”). As a result, some of your account information limited only to your first name and email address may have been affected (together, the “Affected Data”). Within less than one (1) hour after learning of this incident, we took immediate steps to secure the Affected Website and ensure that the unauthorised third parties obtained no further data. Specifically, the actions we have taken include: i) shutting down the affected server and Affected Website; ii) conducting software and hardware scans for vulnerabilities and/or malicious scripts; iii) removing the Affected Website and hardware from MSI’s servers; iv) MSI IT teams installing updates to the third party software and rescanning for vulnerabilities; v) MSI IT teams setting up new website software and server locations with updated software and hardware protections. We then re-checked for potential vulnerabilities. We continue to monitor for suspicious activities and believe only a very small number of users may have been affected. We regret that this incident may affect you. We take our obligation to safeguard personal data very seriously and are taking steps to help prevent this type of incident from reoccurring. Based on our investigation and findings to-date, we can reassure you that None of your account password, financial data, or other data of a sensitive or potentially harmful nature had been affected. We also have no evidence that any of the Affected Data, or your MSI accounts or services, have been misused as a result of this incident. We have notified the relevant data protection authority and will work with them to limit any further impact of that this incident may have.
