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Hey - the booklet which arrived with my PC advised me to call a number between 09:00 and 17:00 on Saturday if something was wrong, but it appears in reality the lines are not open until Monday. Hoping to get some help here in the meantime as I try to enjoy my new PC while self-isolating from Covid this weekend.
I received this build yesterday: https://www.overclockers.co.uk/ocuk...re-i7-11700kf-geforce-rtx-3070-fs-1dz-og.html
I went with a 2tb Samsung SSD, 32gb Ballistix RAM and a TP Link 1300 USB WiFi adaptor. I also bought a Samsung Odyssey G7 27" monitor, which I'm using alongside an older 22" Benq GL2450. Let me know if any more detailed info on components is needed and I'll see if I can find it out.
I'm having severe problems with the computer. I decided to test out the graphics and downloaded Witcher 3 - 7 years old at this point so a modern system with this power should eat it for breakfast. It ran fine for about 15 minutes, then I got a BSOD. Caught me completely by surprise, so I didn't note down the error on screen, but the severe error I found in the event viewer said the following:
BugcheckCode 26
BugcheckParameter1 0x61941
BugcheckParameter2 0x408aa41
BugcheckParameter3 0x1d
BugcheckParameter4 0xffffe20bf93ff3c0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false
Since then, that game has continued to CTD on a regular basis, but without the BSOD.
I also downloaded Minecraft (or rather I was sent a download for the launcher by a friend, as for some reason I got an access denied error for the website). At first, it ran well, but when I returned later having given up with Witcher, it was crashing within 10 seconds.
Happily Minecraft gives error logs, which said EXCEPTION_ACCESS_VIOLATION (0xc0000005). There's a lot more info than that if someone needs it.
This morning I haven't been able to get it to crash again yet, but my fps has dropped from around 111 to about 40.
The only other game I've downloaded is Sayonara Wild Hearts, which seemed to run without any problems. However it's far less demanding on the system than the other two. From what I can tell from Coretemp, the system is not overheating - no cores went above 50C playing Witcher 3 on max settings.
Other issues I've had:
I must say I'm rather disappointed to have this many and this severe problems out of the box for a very expensive pre-built PC, particularly as I'm going to need to wait until Monday at the earliest to get hold of OCUK customer service.
Thanks in advance for any help you guys can give me.
I received this build yesterday: https://www.overclockers.co.uk/ocuk...re-i7-11700kf-geforce-rtx-3070-fs-1dz-og.html
I went with a 2tb Samsung SSD, 32gb Ballistix RAM and a TP Link 1300 USB WiFi adaptor. I also bought a Samsung Odyssey G7 27" monitor, which I'm using alongside an older 22" Benq GL2450. Let me know if any more detailed info on components is needed and I'll see if I can find it out.
I'm having severe problems with the computer. I decided to test out the graphics and downloaded Witcher 3 - 7 years old at this point so a modern system with this power should eat it for breakfast. It ran fine for about 15 minutes, then I got a BSOD. Caught me completely by surprise, so I didn't note down the error on screen, but the severe error I found in the event viewer said the following:
BugcheckCode 26
BugcheckParameter1 0x61941
BugcheckParameter2 0x408aa41
BugcheckParameter3 0x1d
BugcheckParameter4 0xffffe20bf93ff3c0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false
Since then, that game has continued to CTD on a regular basis, but without the BSOD.
I also downloaded Minecraft (or rather I was sent a download for the launcher by a friend, as for some reason I got an access denied error for the website). At first, it ran well, but when I returned later having given up with Witcher, it was crashing within 10 seconds.
Happily Minecraft gives error logs, which said EXCEPTION_ACCESS_VIOLATION (0xc0000005). There's a lot more info than that if someone needs it.
This morning I haven't been able to get it to crash again yet, but my fps has dropped from around 111 to about 40.
The only other game I've downloaded is Sayonara Wild Hearts, which seemed to run without any problems. However it's far less demanding on the system than the other two. From what I can tell from Coretemp, the system is not overheating - no cores went above 50C playing Witcher 3 on max settings.
Other issues I've had:
- The clock was inexplicably set to 01/07/2022. I'm not sure if it jumped forward, or was set wrong to begin with, but since I didn't notice it until it started causing a tonne of errors with Steam and Chrome, I'm leaning towards the former.
- Event viewer is showing a tonne of errors and warnings. These are WLAN-autoconfig errors, errors and warnings for DistributedCOM ('the server did not register with DCOM within required timeout') and a mass of over a hundred warnings about various programmes 'stopping the removal or ejection for devices PCI[massoftext]', all of which occurred at precisely the same time.
- This morning, Windows suddenly decided it hadn't been activated yet. I put in the product key and it said it couldn't add it, but I think it did anyway (task failed successfully?). Is it normal for Windows to not be activated on a pre-built PC?
- There's a problem with the displays. When I play Witcher 3, the main display cuts out and cuts in again, and in the process moves everything from the secondary monitor to the primary one. This effectively means I cannot use the secondary monitor while playing something else in fullscreen mode on the main one, which is the primary reason I have two monitors in the first place.
I must say I'm rather disappointed to have this many and this severe problems out of the box for a very expensive pre-built PC, particularly as I'm going to need to wait until Monday at the earliest to get hold of OCUK customer service.
Thanks in advance for any help you guys can give me.