Malicious Worm??

Tophe · 9 Jul 2009 at 13:40

This issue may have raised itself before apologies but yesterday my Internet suddenly decided to stop working and my pc rebooted automatically and when it did it rstored it to almost factory settings apart from any docs in My documents and the C drive, but all my emails are gone 5 years worth!
my ISP has been wiped! I had tons of saved Outlook Notes over the years they've gone, some Photo's and all my music anyway my question is are they still there somewhere? coz I'm running Zone alarm Virus checker its been going for over 4 hrs looking at I see some familar files it's checking that I can't see I was advised earlier to do system restore but it didn't change anything, am I right in saying it's that malicious worm that's going around and is there a way to get everything back?

I am desperate

Grateful for any advice

Regards

Tophe

Tophe · 9 Jul 2009 at 15:34

Zone alarm

Tophe · 9 Jul 2009 at 15:50

Thanks bled, yeah had a look the files are intact on the C drive and I have back up on those my main problem is 5 years of email, sorry I run a business and have quite a few years of important stuff plus load of notes on MS outlook which have disappeared as well + my isp has disappeared as well.
I'm using a free tiscali connection that came with my PC and I never used this bvery weird

Tophe · 9 Jul 2009 at 15:57

Point taken re back ups I know I know don't worry lesson learned painfully, ok but you said its intact so how do I retrieve ir? is it data recovery software like was mentioned or another way?

Thanks

Tophe

Tophe · 9 Jul 2009 at 16:54

Thanks again bledd I'm trying to do it now

Tophe · 9 Jul 2009 at 17:21

No good found instructions how to do it the file it says to import back into OE is not existant and its not under my original username it has my name plus 000tagged on the end and this was created yesterday when everything went to pot and why is my isp been deleted as well?- very frustrated trying to fix it and learn as well but getting nowwhere.