master socket mould - internet dropping

Lartyconshayo

Lartyconshayo

Lartyconshayo

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Joined
5 Dec 2010
Posts
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deep space nine
Hello again folks. OCUK seems like my go to place now for help with all my problems lol. :D


Anyway just moved into new place and went with Zen internet as BE wouldn't transfer with me as I wouldn't move to sky. So internets been up and running BUT keeps dropping every so often - sometimes ok for a few hours - other times every 20 mins but been a problem ever since we started.

Have followed ZEN's check list guide on internet and opened master socket which is upstairs. The internet we use through an extension in the hall.

So opened master socket and found this

b41e0b15-bae5-49e5-b45c-e2456adda438_zps10d54ac0.jpg


a bit blurry I know but basically all the connections have black mould around them. SO I've got the ethernet cable trailing all over the stairs while I plug the whole ADSL combo direct into test socket.

Seems to be fine so far. The mould is where all the individual wires are connected for the extension which runs down the stairs.

I reckon this is the problem

Do you think it will be cheap(ish) to fix like in or around 100 ? And who would do the work ? Is it BT or can a non BT person replace a master socket. Will be bringing to LL attention as live on the internet !


EDIT : actually not mould per se but corrosion

msockmould3_zpsa505fec7.jpg


msockmould2_zps798d6637.jpg
 
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I'm renting and just moved in. Will leave it up to LL to sort.

Thanks for the detailed reply though ! The extension socket has the old BT logo with t where the right half of the cross is 2 dots.
 
Hmm. The thick plotens.

Been fine in test socket all night. But just woke up now and having a quick check of things and got a drop out !

Will need to do line test. There's always a bit of crackle on the phone as well when I pick it up.Bit windy outside as well
 
arrrgh. This is starting to annoy me now. I am getting it dropping really frequently now ( bad weather )

So far have tried the following

(a) plug filter directly into test socket - thought that fixed it BUT about 5 hours later drop outs started again

(b) did quiet line test with adsl filter in = crackle. Also even when pick up phone have crackle - put phone directly into test socket - line is quite - switch filter and everything seems ok

(c) BUT skyping this morning I drop connection sometimes every 5 mins and I mean my DSL connection just drops so no devices have internet. I do a factory reset on the router (Technicolor tg582n pro ) as that's what ZEN advised when I first got it because I tried to set it up without an activated line and the adviser said it causes the router to go into an infinite loop. Anyone confirm this ? And would it have affect on whether connection would drop ?

That's where I am so far. The next thing will be to replace the router with the old bebox and see if that has same issue.

After that I am out of ideas as I have been continuing to try quiet line and I keep getting a quiet line since changing the filter.
 
13906489419159127363-mini.png


my test results. Note is it ok to directly link the think broadband link ? Or should I upload it to photobucket ?

Edit: Since the two or three dropouts about half an hour ago we seem to be ok. Really hope the factory reset worked.
 
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yeah but I can't recreate the crackle now. It's just dropped for the first time since I did the factory reset.

I'll put the old bebox on it and see if we get same issue. I mean the whole point really is to be able to say I've ruled everything out when I report it to BT.

I'm a bit paranoid about not being able to hear the crackle anymore - still couldn't it be a problem at the exchange ? And would that even be noticeable 'on the line' ?
 
so - apparently according to the ZEN website the line may drop off for the first week while the service finds the best 'line speed' for my connection. so until then will have to live with it. Only did it twice yesterday since factory reset.

We'll see how we get on then betwixt now and Thursday

EDIT: have also plugged back into extension socket for time being
 
Nope . Still crap. Have reported it as line fault. In fairness every time the wind gets up it can drop fairly regularly. Dropped about 5/6 times already this morning. I have been logging it when I notice and doing quiet line tests. There is static on the line but it's faint .

As per what I've read I've just reported it as a voice line fault through BT's automated system. So we'll see how that gets on.
 
Cool. Is that going to be obvious to the engineer though? I don't really want to mention the broadband as such based on what I've been reading . But today has been atrocious. Imma say it's dropped some 30 times since 9am.

There is crackle on the line as well. Sometimes really bad sometimes faint. Sometimes I have to wait a few minutes but eventually I get something .
 
Update.

BT engineer arrived today. Went and was smacking the dropwire up and down and got plenty of crackle on the line. He also said the master socket was blown. Replaced both dropwire and master socket. Now we need to get some really strong wind and rain to see if it's worked !
 
Here's a question. If your IP profile goes up does your router need to drop the connection ?

Had a drop this morning about 7.30am. First and only one. Just wondering whether it might be IP going back up ?
 
So phone went dead tonight. Looked out the back and saw two engineers on the telegraph pole. They've since gone but I've been left with no phone line. Arrrrrggggghhhh!

Got to wait three working days to get this sorted.
 
Oh my god.

So following on from previous post BT engineer came out on 27th and fixed the problem. Then fast forward to 11/03 and they're up the dam telegraph pole again . My line goes dead ( well internet - stupidly never actually checked the phone ) . Then comes back up in like 20 mins. No problem I think. Then notice that sync rate has halved for both upload and DL which it never did even with all the line drop issues I had originally. so decide to phone ISP and lo and behold notice no dial tone.

Third fault reported in 6 weeks to BT. REally annoying.

Note not sure why have half speed internet and no line but as of tonight internet's started to intemittently drop off.

ARRRRGHHHHH.
 
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