Has anyone else had any issues with McAfee's technical support?
Today my security suite was playing up and kept saying that spyware checking was disabled and I got a long list of errors every time I tried to do a scan.
I contacted their support team and did a live chat with a technician. The first time I was told to simply reboot my computer which did nothing. The second time they told me I had a virus infection and they would remove it for £60. This really made me angry and I told them if I have got a paid subscription with them and they want to charge me for removing a virus, I may as well go somewhere else. Then they said they would do it for free
I was told a technician would phone me within 2 hours to guide me through the removal.
5 hours later..
I decided to contact them back again as I had not received my phone call. I was then connected to the same person and he said I had to pay!
After a long argument he transferred me to the virus removal team who told me that there was no virus, but a sector of my registry had become corrupted. I then had to give him remote access to my computer, which I was not comfortable with, so that he could fix it.
Very angry at this point!
After I restarted my computer I was still getting the same problems and so I had to contact them again! Finally, someone who actually knew what they were doing came along and sorted it all out. But after contacting them 5 times before something was actually done, I feel something needs to be said.
Which brings me back to my first question: Have you had any issues with McAfee's technical support?
Today my security suite was playing up and kept saying that spyware checking was disabled and I got a long list of errors every time I tried to do a scan.
I contacted their support team and did a live chat with a technician. The first time I was told to simply reboot my computer which did nothing. The second time they told me I had a virus infection and they would remove it for £60. This really made me angry and I told them if I have got a paid subscription with them and they want to charge me for removing a virus, I may as well go somewhere else. Then they said they would do it for free
I was told a technician would phone me within 2 hours to guide me through the removal.5 hours later..
I decided to contact them back again as I had not received my phone call. I was then connected to the same person and he said I had to pay!
After a long argument he transferred me to the virus removal team who told me that there was no virus, but a sector of my registry had become corrupted. I then had to give him remote access to my computer, which I was not comfortable with, so that he could fix it. Very angry at this point!After I restarted my computer I was still getting the same problems and so I had to contact them again! Finally, someone who actually knew what they were doing came along and sorted it all out. But after contacting them 5 times before something was actually done, I feel something needs to be said.
Which brings me back to my first question: Have you had any issues with McAfee's technical support?
