Memory RMA....it's been a month now

socreative · 9 May 2007 at 11:47

Has anyone else had this kind of problem? It's a terrible service from Overclockers

I bought CellShock 2GB (2 x 1GB) DDR2 PC2-6400C4 800MHz Dual Channel Kit from overclockers in January and I one stick stopped working in April bluescreening my machine.
Sent it for RMA and I heard nothing since they confirmed that it was received. I called Overclockers Tech Support couple of times but they keep saying they are awaiting it from the manufacturer however they have lots of them in stock.
They can't advice on how long it'll take until they get it and I have a dead PC on the floor.....grrr
What do I do? The whole thing ****** me off big time now

Cob · 9 May 2007 at 12:54

It's not really anything to do with the shop.

They have to send it off to the manufacturer, who will test it themselves before deciding if it will be replaced.

Some are very quick in making their decision, and some are very slow. If you have purchased Crucial, for example, you would have had your memory back within a week.

The shop can do nothing until Cellshock tell them what to do.

Thebug · 10 May 2007 at 16:26

I had the same problem with my geil memory. 4 weeks and 3 calls to overclockers still nothing - So i contacted geil direct who contacted overclockers.

got my new memory back next day.

just shows ya what they can do.

next time buy crucial (48 hour rma service)

jongeeone · 10 May 2007 at 16:43

When i had my geil RAM ocuk just swapped it out. Hope its not much longer.

My GFX is being RMAed atm with Palit - could be anything over 4 weeks i hear

bris · 10 May 2007 at 17:04

Its everything to do with the shop. The contract is with the shop not the supplier. If found to be faulty the item should be replaced by the shop and sending it back to the manufacturer is just a cop out. overclockers are one of the worst offenders of this and take the **** tbh. but as long as they get away with it they will keep doing it. The forums are full of unhappy people but the threads just get deleted like this one will.

IAmATeaf · 10 May 2007 at 22:00

bris said:
Its everything to do with the shop. The contract is with the shop not the supplier. If found to be faulty the item should be replaced by the shop and sending it back to the manufacturer is just a cop out. overclockers are one of the worst offenders of this and take the **** tbh. but as long as they get away with it they will keep doing it. The forums are full of unhappy people but the threads just get deleted like this one will.

Not defending anyone here but after the DOA period then the supplier has no option but to send it off else they'd be dipping into their own pocket with the risk that the manufacturer could reject the RMA and therefore be left out of pocket.

For example if you went and purchased a tv from a high street retailer and it stopped working the high street retailer wouldn't exchange it for but would either arrange an engineer visit or send the tv back to the manufacturer for repair so no different.

Having said the above there are guidelines for what would be regarded as acceptable timeframe for replacement/repair, so have a look around and find out what the law states as this could possibly be used to get some OC to do some chasing.

Lolcb · 10 May 2007 at 22:51

If the item is truly faulty there is no reason for the manufacturer to reject it.

[Death] · 11 May 2007 at 07:11

if its over 28 days OCUK cant just send u another batch, it has to go direct to the manufacture, my psu did this a while back, took about 30 days, not ocuk's fault, its the manufacturer

socreative · 11 May 2007 at 10:09

[Death] said:
if its over 28 days OCUK cant just send u another batch, it has to go direct to the manufacture, my psu did this a while back, took about 30 days, not ocuk's fault, its the manufacturer

that's what i was told when i rang OKUK a few days ago. I asked if they can chase it up somehow and they said they will (let's see if that'll happen).
I thought that OCUK should test RMA'd equipment before sending it to the manufacturer to speed up the process and to keep customers happy, but as someone said before there's the ignorance factor, legally they're not doing anything wrong.. sigh..

Nelly · 11 May 2007 at 12:46

I had some G.Skill ram which was faulty, the RMA process took about 6 weeks. My advice is this, if you have to do an RMA always ring the manufacturer direct or e-mail them within a week or two after the ram has been sent back, they will chase it up with you. Crucial is the best like mentioned 48 hour turnaround from Scotland.

I'm surprised Cellshock took so long, afterall its only in Germany, companys like Corsair & OCZ you have to send back to the USA, Teamgroup is Taiwan!! :eek:

G.Skill has an RMA base in Holland.

Best Ram customer supports in my opinion are Crucial (Reason - UK base) OCZ & Corsair due to their great online customer support.