Message from VW

box · 12 Jul 2010 at 13:27

Got the following text message this morning:

'Alan Day VW would like to inform you that our records indicate you are due a cambelt please call 0208 920 9045. July special £399inc. Thank you'

So they've obviously got my car and mileage on a database somewhere. I'm just surprised, being VW, they didn't realise my car doesn't actually have a cambelt..

I wonder how far through the process I would have had to have gone before they'd work this out

And I wonder how many people would have blindly payed..

Rant over

box · 12 Jul 2010 at 16:47

Relentless81 said:
If you have the time on your hands this could be interesting, especially if it got to the point where they took the car, gave it you back and attempted to charge you!

But if it came to that, I wouldn't really be able to make much fuss without admitting that I knew all along the car didn't have a cambelt, and then they'd probably charge me for wasted labour. It'd be interesting though. Alas I don't have the time

They seem to be a bit overzealous with the text messages today - I've just got another!

'Hi Alan Day VW, SPECIAL OFFER £119 Minor service & £229 for Major service please call 0208 920 4095 to arrange appt.ASAP'

It's not even well written. Think I'll be shooting off a STOP message. :rolleyes:

box · 12 Jul 2010 at 16:53

Dogbreath said:
Ring them up and book in your "W12 Phaeton" for the £119 service - see what they say

Ha

It's one of those texts you can't reply to so I can't even send the STOP :mad:

box · 12 Jul 2010 at 16:54

Ok, just got a 3rd text, identical to the first. This is taking the ****. Time to make some phone calls :mad:

box · 12 Jul 2010 at 21:14

Well I called the number in the text and it was someone's direct line in a call centre. Went through to answerphone though. Called up head office and asked for my name to be taken off the marketing contact list.