Message Labs Users

[The_KiD]

After receiving some advice from users on here I have started running a trial of the MessageLabs SPAM and Virus filtering service on our inbound mail.

I told the company we were trialling before that I was running a trial from message labs and they have responded with this:

"They don’t need to try ML because we have a better service, not least because they won’t have access to real time logs and therefore will have much less control. If they produce a false positive it sometimes doesn’t appear in their logs for up to 4 hours and even then <our company> won’t have access to the logs. It is a support call and that can take hours to deal with"

Names changed to protect the innocent

What are your experiences with this? In terms of real time logs, 4 hours for false positives to appear and support calls being dealt with slowly?

 

[The_KiD]

Thanks for the input guys.

Anyone else?