Microsoft account question

[Freefaller]

Hi all

Hopefully an easy one...

I have my own domain. I also have outlook 365 family licence as well.

I used to login to Microsoft using my domain name. however I had to create an outlook.com address a while back to login to Microsoft because for whatever reason my domain kept saying you cannot use a work or school address?

Anyway I now have an outlook.com address and my domain name all associated with Microsoft. And it's not clear to me which credentials I should be using. I ideally just want my 1 email address from my domain but it seems it can't be done.

Is there a way of consolidating the accounts? Of course I don't want to lose my O365 subscription.

What's the best practice for this sort of thing? Happy to start from scratch again if needed.

I have been signing onto windows with my domain email address (it's kinda nice having the same layout on my laptop as well as my pc). But that wasn't behaving and now it's an outlook.com account.

Logging onto my domain name I get a different office.com interface to if I log on using the outlook.com address. That one has the full office suite.

I'm very confused.

 

[Deleted member 77746]

I'm wondering if Microsoft are doing changes in the background resulting in the things you are seeing. Office.com should also have a full interface as well.

Are you not using local office apps? i.e Outlook/Word/Excel e.t.c installed rather than the web versions?

 

[Freefaller]

I'm wondering if Microsoft are doing changes in the background resulting in the things you are seeing. Office.com should also have a full interface as well.

Are you not using local office apps? i.e Outlook/Word/Excel e.t.c installed rather than the web versions?

I do have them on my computers. But I thought I'd log in and it seems to be different on both. However I'm not seeing any licence issues. It's just weird having to have 2 email accounts for 1 service.

 

[Freefaller]

My O365 account now seems to be an outlook.com account



office.com has this dashboard



office.com dashboard if I log in with my original domain:



My recent documents and one drive an all the associated applications under the outlook.com profile



Under my domain profile I don't have everything there.



My pc account seems to be logging in using outlook.com



I mean it all works - it's just weird having multiple accounts and seemingly not the same stuff in both.

 

[Deleted member 77746]

I think the @outlook account is the primary domain / account that is managing your own domain account.

Did you happen to configure your own domain under the outlook.com email address at all?
It lookes like Microsoft 365 family edition is configured with your outlook.com account looking at those screenshots.

It looks to me as though both accounts are now linked together and probably what microsoft is doing moving everything over to Microsoft 365 I recon.

To be fair, Apple do the same. You need an Apple account first to configure your own personal email address account where it's managed from.

 

[Freefaller]

I mean it doesn't bother me that much but I know that I had just my domain in the past. I do remember setting up the outlook address as you suggested. They seem to be linked but just also different! I mean the domain account has lots of admin settings which I am not going to explore.

Unfortunately I have a GoDaddy domain (I got a massive quidco bonus) and so I'm guessing it's linked to that somehow?

 

[Deleted member 77746]

Unfortunately I have a GoDaddy domain (I got a massive quidco bonus) and so I'm guessing it's linked to that somehow?

Very possibly, one thing about domains is the domain register always seem to put up the renewal price every day and that's why you got a good deal.

I certainly think there's a chance Microsoft are changing the way things are working in the background.

Are you saying you did log into a PC with your (professional own email account) and not the outlook account? and then it changed itself?

I dare bet Microsofts porting everything over to primary accounts for management purposes.

 

[Freefaller]

Yeah I used to do exactly that. I did a reinstall of windows a short while back and was struggling to login so I guess because I moved to a different domain provider it's now seen as a professional email/workplace.