Microsoft Chat Telling Lies

Cyanide · 4 Oct 2015 at 19:49

I've had a bit of an issue activating my laptop since upgrading to Windows 10 a few weeks ago. Microsoft haven't been very forthcoming on fixing it but they seem to have dropped to a whole new level on today's chat.

Apparently as I was using Windows 7 Professional before I should be in Windows 10 Home now and that's why I've got problems.

A bit odd when Microsoft's own website says otherwise?

Is this sort of thing usual for their 'tech support'? I get that it's probably outsourced to poorly trained call centre staff but outright lieing and asking people to reduce the level of OS they're running seems outright shocking.

Caged · 4 Oct 2015 at 19:53

https://twitter.com/WindowsSupport

You'll have more luck there.

russell664 · 5 Oct 2015 at 08:16

+1 to the above.

Going to social media is your best option.

linktoinsanity · 5 Oct 2015 at 10:29

It's a luck of the draw with MS Support unfortunately. Sometimes you will get someone who knows what they are talking about, other times...not.

Cyanide · 5 Oct 2015 at 10:40

linktoinsanity said:
It's a luck of the draw with MS Support unfortunately. Sometimes you will get someone who knows what they are talking about, other times...not.

I'm 4/4 for not at the moment!

MouthBoy · 5 Oct 2015 at 13:16

I had this with 8.1Pro to 10Pro, it went to Home.

Chatted to them, the first person was useless, the next was great and was resolved in about 15mins.