Microsoft edge not working

mercyless · 13 Jul 2017 at 13:51

Ms edge not working, when i click it, page comes up but it remain blank and unresponsive, 10-20 second later it closes, this keeps happening since a recent update 2 weeks ago, any help and advise will be appreciated.

theboyrob · 14 Jul 2017 at 13:27

Sounds like an incompatibility between Edge and Trusteer Rapport, if you search for the Rapport and open the console, go to page two with the big arrow at the bottom right of the window and then click on edit policy. Type in the characters it asks for. Scroll down to early browser protection and select Never. Save, restart the machine and it should be working again!

mercyless · 14 Jul 2017 at 13:30

I'll give that a go when i get home later, cheers

mercyless · 14 Jul 2017 at 21:33

theboyrob said:
Sounds like an incompatibility between Edge and Trusteer Rapport, if you search for the Rapport and open the console, go to page two with the big arrow at the bottom right of the window and then click on edit policy. Type in the characters it asks for. Scroll down to early browser protection and select Never. Save, restart the machine and it should be working again!

Worked a charm, Many thanks