Microsoft Excel 2013 Crashing/Freezing all the time

[Freddie1980]

Hi does anyone use Excel 2013? A friend recently bought and installed this onto my Dad's computer and my Dad is having all kinds of problems with Excel. The programme will hang/freeze at random when he goes to open a file, save a file use a formula and it's driving him up the wall.

His computer isn't the newest, it's a dual core Pentium z68, 4Gb of ram and an old Radeon X1800XT which I installed so he could use dual monitors.

Any ideas?

 

[flying grouse]

If the issue occurs only with Excel, then try opening Excel in safe mode and check. Follow the steps:

In the RUN command, Type Excel /safe (leave a space after Excel) -> Click OK.
If Excel safe works, then follow the steps disable the add-ins:
1. Click on File -> Go to Options.
2. Click on Add-ins -> select an add-in type -> Click Go
3.Uncheck the Add-ins to disable -> Click OK.

If the issue occurs with all the Office applications, then repair the Office 2013 and verify results.
1. Press Windows + R -> type appwiz.cpl -> click OK
2. Select Office 2013 Suite -> Click on Change -> Repair.

I've edited the above, (old Info) I copied and pasted without fully reading through

The only other thing that I know of is HP printer software causing conflicts.
If you have any HP software try removing "ABYYY" bit of software

 

[Glanza]

Has he tried just opening excel without anything else running?

 

[Freddie1980]

Yeah it's only Excel running by its self he doesn't have a lot of other software installed. His computer is used for emails, internet and business (spreadsheets, letters etc).