microsoft phone scam help :-/

Camalot · 30 May 2011 at 21:43

fewfe3 said:
i once had someone ring me up with a scam like this, they wanted me to go on logmein123.com or something like that. nearlly fell for it myself. but as soon as they sed about going on that site, i realised hang on a minute this must be a scam.

That is the exact site they asked my friend to go on.

What is the damage done? What can they get out her laptop?

Im really worried for them.

Destination · 30 May 2011 at 21:45

Well I took this opportunity to inform my parents individually about this scam again.
Probably remind them next month as well.

Warn before rather than have to fix after I guess.

Tephnos · 14 Sep 2011 at 01:56

I want them to call me!

The good thing is my Mum is very cautious when it comes to stuff she doesn't understand with computers. If she got the call she'd probably ask me about it before giving them anything, and I'd ****block them from there.

Keyser Soze · 14 Sep 2011 at 05:31

worth a watch:

might give you an idea of what was asked.

I'm trying to find one where the person actually connects to see what they would do after that.

It might not be the same company though.

Duke · 14 Sep 2011 at 08:44

They ask you to go to event viewer to 'scare' the person into thinking there are errors on their PC. They then get you to go to 'whatismyip.com' so they can connect with TV/VNC etc and 'fix' the computer. Then comes the request for £120 odd for a 'service contract'.

I've not heard of them installing any rouge software.

edscdk · 14 Sep 2011 at 08:55

bledd. said:
This

They won't have connected to the PC without her running something first, they probably got her to visit a website to run something like TeamViewer

most people I ahve spoken to who have been done by this scam the following happens

1) they prove to you there is an issue (command line type INF, your pc is slow etc etc)
2) they remote in and install some free software
3) they bill your card for what ever they said they would (so its not illegal)

very expensive way to infect a pc with a virus most of the time they want to give you the idea they ahve fixed something and bill you.

edscdk · 14 Sep 2011 at 08:59

Duke said:
I've not heard of them installing any rouge software.

exactly very expensive and illegal way to get malware onto a PC (i mean why not jsut send you an email attachment that does the job), with thsi scam they dont need to worry about bank accounts getting frozed police etc etc...

Dano · 14 Sep 2011 at 09:22

I had a client almost fall for this a few weeks ago after I'd already explained to him that it was a scam, luckily he had two phone lines and his wife managed to get hold of me before he handed over any payment details.

Mr Blonde · 14 Sep 2011 at 11:33

I've cleaned up a couple of systems of people who fell for this. One person was about to hand over £150 just to get access to their PC again and the other put the phone down after they realised what was happening.

Both had ammyy on them. I ran Combofix in safe mode on both which cleared the problem and more besides. I than did a full scan with Malwarebytes for piece of mind, which found nothing extra each time. I then checked for any spurious firewall rules of which there were none. I then booted with their OS cd/dvd and did a system repair on both to get their registries back to default values (I doubt this was actually needed). After this their AV was replaced by Avast Free for real-time coverage and they were both told to buy Malwarebytes Antimalware Pro.

There's been no further recourse or problems these past three months on either system.