Microsoft refusing to repair my 360

Xtremepenguin

Xtremepenguin

Xtremepenguin

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Joined
19 Dec 2003
Posts
2,308
Hi guys,

Last night my 360 started showing large areas of bright yellow all over the screen. This happened on different games, using different av cables and with different tvs, so it is without a doubt a problem with the console. It's over 1 year old and microsoft are refusing to repair it for free as it isn't a "3 red light error".

What are my rights here? I know under the sales of goods act i can possibly get them to fix it, but im not too sure.

I'm completely fuming right now
 
Under the sale of goods act you can't get them to fix it - you can get the shop that sold it to you to fix it.

The one worry with this is that it's up to you to prove that this problem was inherent within the unit when you purchased it. Seeing as this issue is not the 'normal' issue with these consoles you could find that hard.

I couldn't possibly advice you to brick it so that it does show RROD though, because that would be illegal.
 
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I think someone on here with the same problem forced the RROD by wrapping it up in a blanket and making it heat up, not sure though.

If you do it, you're going to hell.
 
But if they already have on their database that the console had one problem, then someone rings up a few days later to report the red lights, wont they be suspicious?
 
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Xtremepenguin said:
But if they already have on their database that the console had one problem, then i ring up a few days later to report the red lights, wont they be suspicious?
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"You know, things break" :D

Also I don't think they can be suspicious really, they must get loads in every day, you could just say it was doing what it did before but then went onto the RROD.
 
I would wait a few days then say it's now Red lighting. So what if it gets there and it isn't, they cant prove it wasn't when you sent it off.
 
Xtremepenguin said:
So apart from making it overheat, how would someone do this?

It's ridiculous that they refuse to accept that my 360 isn't faulty enough!
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I fail to see what is ridiculous?

1 year warranty for any normal failures

OR

3 years for 3 Red Lights ONLY


Yours clearly falls into the former group thus no free repair - not that hard to grasp surely?
 
Of course I grasp the warranty, im not retarded.

what i don't understand is how people with another problem deserve a repair while i don't. despite the fact that both problems leave the 360 un usable.
 
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How many times have you phoned them up? I bet if you phoned them up several times, I'm sure you'd get through to someone who'd eventually let you return it for repair.
 
Simply claim it's showing 3 red lights.

Once it gets to the repair center they'll establish it's faulty. And what you're describing sounds like a GPU failure anyway which the 3 red lights relates to.
 
If that doesnt work a refurb unit from ebay for £90 is what i did.

I didnt even bother with microsoft after the 3rd 360 died.
 
If you keep using it, it's likely to red ring anyway. The smaller issues are usually just a precursor to the real thing.
 
Leave it on for several days with a game running in 3d mode?

surely that will overheat it. but dont blame me for anything that goes wrong ^_^
 
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