Decided to build a new system - basics of 3900x + 2800 + 16gb of 3600 ram etc (custom loop).
Already had a new copy of windows 10 pro (installed without a hitch) and an existing copy of Microsoft Office(Home and Student 2016)AND it was this that proved problematical!
I took office off the the old computer and then tried to install on the new but got a message to say that there was a problem and I needed to ring them (free uk number).
(I found out a bit later that all that was actually required was to log into my windows/microsoft account and then download it ! which is what I did- but not knowing this at the time I rang the number)
Spoke to Nikoli who advised , after taking over via remote access (now disabled fully I believe !) that the reason that it would not download was due to unspecified corruptions which possibly included Trojans which could enable someone to obtain my bank details etc
I was taken aback by this given that I run Kaspersky Internet security however he said that such was not a recomended program , would not stop Trojans and did not run a firewall (it has one) !!
He then showed me a summary of a test program detailing that my computerr was no more than 80% as efficient as it could be and then proceeded to run Microsoft Malicious software Tool.
Whilst waiting for this he explained that I needed their recomended anti- hacker /anti virus etc program 'Microsoft Security Essentials' - much better he said than either Norton or Kaspersky!!
I had my doubts already as I understood that the program being mentioned to me was not as good as Kaspersky or Norton AND nowhere in his talk to me did he explain how he would deal with the fact that I had not been able to download office BUT NOW he explained that if I paid £190 I could download the recommended program and run it for life with no further fee - I declined - so he began offering alternative offers to download the program!!
I had by now lost all interest and explained that I would not in any circumstances be paying anything today after which he said that if I wanted to take the risk it was up to me and he terminated the call!
As mentioned above did manage to download Office which is now working!
Did run Malicious Software Removal Tool - NOTHING at all came up (also did a Eset online scan - Nothing)
Only thing he showed me was a small program titled something like CRSS which he said was a possible Trojan (and a search on line did say that this is not unusual and caused by Microsoft itself and not to be worried about) BUT later scans using removal tool + eset found nothing!!
After thought did feel that rather than trying to help me (download fice to my pc) he was trying to flog me a product that is not as good as the one I am already running.
If anyone believes that he was trying to help me I would appreciate your advice - if I am however, correct be careful it is a CON!!
Already had a new copy of windows 10 pro (installed without a hitch) and an existing copy of Microsoft Office(Home and Student 2016)AND it was this that proved problematical!
I took office off the the old computer and then tried to install on the new but got a message to say that there was a problem and I needed to ring them (free uk number).
(I found out a bit later that all that was actually required was to log into my windows/microsoft account and then download it ! which is what I did- but not knowing this at the time I rang the number)
Spoke to Nikoli who advised , after taking over via remote access (now disabled fully I believe !) that the reason that it would not download was due to unspecified corruptions which possibly included Trojans which could enable someone to obtain my bank details etc
I was taken aback by this given that I run Kaspersky Internet security however he said that such was not a recomended program , would not stop Trojans and did not run a firewall (it has one) !!
He then showed me a summary of a test program detailing that my computerr was no more than 80% as efficient as it could be and then proceeded to run Microsoft Malicious software Tool.
Whilst waiting for this he explained that I needed their recomended anti- hacker /anti virus etc program 'Microsoft Security Essentials' - much better he said than either Norton or Kaspersky!!
I had my doubts already as I understood that the program being mentioned to me was not as good as Kaspersky or Norton AND nowhere in his talk to me did he explain how he would deal with the fact that I had not been able to download office BUT NOW he explained that if I paid £190 I could download the recommended program and run it for life with no further fee - I declined - so he began offering alternative offers to download the program!!
I had by now lost all interest and explained that I would not in any circumstances be paying anything today after which he said that if I wanted to take the risk it was up to me and he terminated the call!
As mentioned above did manage to download Office which is now working!
Did run Malicious Software Removal Tool - NOTHING at all came up (also did a Eset online scan - Nothing)
Only thing he showed me was a small program titled something like CRSS which he said was a possible Trojan (and a search on line did say that this is not unusual and caused by Microsoft itself and not to be worried about) BUT later scans using removal tool + eset found nothing!!
After thought did feel that rather than trying to help me (download fice to my pc) he was trying to flog me a product that is not as good as the one I am already running.
If anyone believes that he was trying to help me I would appreciate your advice - if I am however, correct be careful it is a CON!!
