Migrating to Zen, last minute comments?

Mr. Brightside · 15 Feb 2006 at 17:17

I've just put in a request for a MAC code from our current ISP (Freedom to Surf 1mbps Pure IP), to migrate over to Zen ADSL Home 2mpbs - it's £5 cheaper for double the speed, and you get 8 IPs as standard!

Is there any catches that I may have missed? Like the saying if somethings too good to be true it probably isn't?

Thanks, null

Burbleflop · 15 Feb 2006 at 17:30

I've been with Zen for a couple of years and haven't found any catches yet.

OllyM · 15 Feb 2006 at 17:43

Zen is great - go for it

Kainz · 15 Feb 2006 at 17:58

Migrated from Plusnuts 2mb to Zen 2mb on the 8th Feb. Breath of fresh air now. I was gobsmacked at my browsing speeds. I'm still adapting to the change though and haven't had any probs in this short spell so far.

Mr. Brightside · 15 Feb 2006 at 18:14

Good good

I'm still a little confused, sat here thinking to myself 'how come they charge less but are better' :confused:

To be fair to f2s, they've been brilliant. Been with them since our exchange was enabled, just over a year ago. Never had any downtime or speed issues.

Mon · 15 Feb 2006 at 18:55

great isp with them for 2 years now no problems

Gman · 15 Feb 2006 at 20:05

null said:
Good good I'm still a little confused, sat here thinking to myself 'how come they charge less but are better'

To be fair to f2s, they've been brilliant. Been with them since our exchange was enabled, just over a year ago. Never had any downtime or speed issues.

how do ze charge less for the 3meg product ?

just check and with f2s its about £23-24 but with zen the same product is £29 ?? am I missing somthing here ?

Mr. Brightside · 15 Feb 2006 at 20:15

If you look carefully it's explained in my first post

I have the Specialist package: http://www.f2s.com/adsl/prouser.php

Burbleflop · 15 Feb 2006 at 20:23

Gman said:
how do ze charge less for the 3meg product ?

just check and with f2s its about £23-24 but with zen the same product is £29 ?? am I missing somthing here ?

2Mbit, and don't forget that Zen's prices are ex VAT.

Gman · 15 Feb 2006 at 20:28

burbleflop said:
2Mbit, and don't forget that Zen's prices are ex VAT.

yes sorry bad typo by me, ment 2meg, is it just me? as I thought Zen were a lot more expensive than F2S?

sorry ignore this

just seen the post above

just had a look at the f2s specialits package for 2meg and even that sounds like it doesn't give you that much extra. i'm on the normal 2meg for about £23 and get most of what that package is offering.

Burbleflop · 15 Feb 2006 at 20:34

Zen aren't a lot more expensive than other ISPs but they certainly do charge a premium. Its a premium I'm happy to (let the company) pay.

tolien · 15 Feb 2006 at 21:38

Zen 2Mbps is £34.99, just to make it totally clear.
No (major) complaints here, except an odd disconnection issue that I'm not 100% convinced is Zen's fault, but other folks are seeing too.

Bobbler · 15 Feb 2006 at 22:11

Had no problems with them. Only been with them for a few months but they are seeming to be as good as Eclipse USED to be so far.

Tolien - I have had similar disconnections from our exchange the last couple of weeks, hasnt affected my surfing, just noticed them in my router logs the other day. I am not sure if its something BT are up to as my brother is on the neighbouring exchange to myself and getting them at similar intervals on Demon.

tolien · 15 Feb 2006 at 22:17

Bobbler said:
Tolien - I have had similar disconnections from our exchange the last couple of weeks, hasnt affected my surfing, just noticed them in my router logs the other day. I am not sure if its something BT are up to as my brother is on the neighbouring exchange to myself and getting them at similar intervals on Demon.

Not loss of sync, a "crash" of the PPP session. Happens with other folks on totally different RASes, but I'm not sure it isn't the 837 (since it seems to have a combination of a bug and a dodgy modem). Good job I'm ordering an 877 next week

Mr. Brightside · 15 Feb 2006 at 23:19

Only just noticed the Zen prices don't include VAT lol. Doesn't matter though - it's the same price we currently pay but double speed.

Reason for having f2s specialist is I run all my own servers (email, web, sometimes game too) and I don't think they allow this on the cheaper packages. For the same reason, it is critical I have maximum uptime - which I had with f2s - not a single disconnect in the whole year. Am I right in reading that there are potential problems with Zen? :eek:

tolien · 15 Feb 2006 at 23:32

Yes and no. You'll probably find it's 99%.
They seem to be getting hit with the load balancing issue Plusnet had in the past too. Some segments "underloaded", some considerably overloaded.