Migration question

Sudden · 18 Jan 2006 at 01:25

After some help with others on this board, i've decided to migrate from Metronet to Zen. I'm on the metronet site now, requesting my MAC code and just wanted to make sure of one thing.
Before requesting it, it asked me if I agreed with the following conditions, most of which seemed pretty straightforward. I just have a question about one of them.

The condition is

# You agree to settle your final bill for service (which will be generated two days after your migration deadline) by the settlement date
# You are aware that unsettled bills will be passed to a credit control agency for recovery of monies and you may be liable for extra charges and this action may have a bearing on your credit rating. Therefore to avoid this action you may wish to set a credit or debit card on your account to auto pay this final bill

So if I submit the request to Zen for migration in the next couple of days, and they complete the process it say a week or so, would i have to pay metronet for the month following this? They say that the final bill will be generated two days after the migration deadline, but if I migrate within this month, but the 30 days continue on till next month, will I be charged for that month?

Not done this before so a little unsure

Berserker · 18 Jan 2006 at 10:43

Metronet operate(d) on a PAYG approach, so there is a chance you'd have some money owing for bandwidth already used at the migration date. I suspect the term is referring to that. You won't have to pay for service you didn't receive.

Sudden · 18 Jan 2006 at 10:51

The migration date would be within this month (they havea monthly billing system) but the 30 days would extend to the next. They do operate on a payasyougo basis, but they have a min. monthly charge as well.
So that would mean that a bill generated two days after the 30 day migration period has expired would include the next month, even if I migrate now. Or does it mean that the bill will be generated two days after I switch over?

Berserker · 18 Jan 2006 at 10:59

I would advise asking them, though knowing how long PlusNet CS can take to respond sometimes, your mileage may vary.

tolien · 18 Jan 2006 at 17:19

AFAIK it's still Metronet support staff (ie you're not dealing with PN's munkehs yet).
Would suspect all you should have to pay for is the 30 days notice (which should extend from when you asked for the MAC). Anything over and above that should be refunded/not taken.