Soldato
So i recently bought an Audi A8 luxo-barge, mainly as my dad is dying of alzheimer's and is very immobile and struggled to get into my Focus st3.
Anyway car was fine, fitted my requirements and price was ok and trade in all fine etc.
The finance took an extra two weeks to go through due to some clown at the finance company sending emails to the wrong address. Anyway took delivery on the 17th last month.
Now the A8 is a late 64 plate with 88k miles on it but was sold as having FULL AUDI service history and took out the extra warranty to cover the 3 years finance term... i put down a 6k cash deposit and had 2k trade in equity on my old car.
The Audi service record is online and you have to register an account and input your VIN number and then your dealer activates you as the owner and you can access the service history. This took a couple of weeks to sort for various reasons.
I log in and am met with 3 entries of services done... and that's it!
So i went to the dealer yesterday and asked what was going on? the salesman looked on the Audi system and it did show more entries there that don't show on the my Audi log in BUT there are 2 services totally missing... now they could have been done else where or just not done... but at the end of the day its NOT a full Audi service history. I made clear that i was unhappy and that i was reserving the right to reject/exchange ( as within 28 days ) as if i had known this i would not have bought the car, i would have chosen another.
Anyway manager rings today to say yes its not right and that i can exchange... but only at trade in price because ( and here is the kicker ) i don't have proof that the advert said "full Audi service history" and the advert as been deleted and they cant find it. The sales rep today had denied having the conversation about the service history at the time of sale and i noted that his voice sounded shaky on the phone and not his usual self... clearly hes been leaned on to deny all knowledge.
Now don't get me wrong i am happy with the car and likely there will never be an issues but out of principle i feel very annoyed and feel like i should be able to reject the car due to the mis-sale! but of course i cant prove it because they have deleted the advert and seeing as how its all done online now there was literally no paperwork involved.
Any opinions? its Inchscape Audi and yes i know inchscape aren't the best but this particular branch is very reputable. I am assuming here it a case of "prove it".....
Anyway car was fine, fitted my requirements and price was ok and trade in all fine etc.
The finance took an extra two weeks to go through due to some clown at the finance company sending emails to the wrong address. Anyway took delivery on the 17th last month.
Now the A8 is a late 64 plate with 88k miles on it but was sold as having FULL AUDI service history and took out the extra warranty to cover the 3 years finance term... i put down a 6k cash deposit and had 2k trade in equity on my old car.
The Audi service record is online and you have to register an account and input your VIN number and then your dealer activates you as the owner and you can access the service history. This took a couple of weeks to sort for various reasons.
I log in and am met with 3 entries of services done... and that's it!
So i went to the dealer yesterday and asked what was going on? the salesman looked on the Audi system and it did show more entries there that don't show on the my Audi log in BUT there are 2 services totally missing... now they could have been done else where or just not done... but at the end of the day its NOT a full Audi service history. I made clear that i was unhappy and that i was reserving the right to reject/exchange ( as within 28 days ) as if i had known this i would not have bought the car, i would have chosen another.
Anyway manager rings today to say yes its not right and that i can exchange... but only at trade in price because ( and here is the kicker ) i don't have proof that the advert said "full Audi service history" and the advert as been deleted and they cant find it. The sales rep today had denied having the conversation about the service history at the time of sale and i noted that his voice sounded shaky on the phone and not his usual self... clearly hes been leaned on to deny all knowledge.
Now don't get me wrong i am happy with the car and likely there will never be an issues but out of principle i feel very annoyed and feel like i should be able to reject the car due to the mis-sale! but of course i cant prove it because they have deleted the advert and seeing as how its all done online now there was literally no paperwork involved.
Any opinions? its Inchscape Audi and yes i know inchscape aren't the best but this particular branch is very reputable. I am assuming here it a case of "prove it".....
