Missing drivers when installing Windows

JoshBrowne

JoshBrowne

JoshBrowne

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Joined
13 Jul 2010
Posts
118
Location
Brighton
Hey guys. Got myself a job in an IT repair store, and acer offer the ********** support ever, and I know you guys can help, so here I am!

Basically doing a format and reinstall

the vista disc loads, but asks for drivers for the disk drive?

So I tried using an external disc drive

got a little further but then found I needed a driver to get the hdd to appear in the list of drives.

So I looked in the bios, and for some reason, the SATA controller can be turned on or off, but the option to change from RAID to IDE is greyed over, and the curser skips over.

So yeah, the SATA controller is stuck in RAID, and the disc drive shows as being on a RAID controller as well?

So I either need to get around the SATA controller being "locked" so to speak, or to unlock it?

There is NOTHING on Acer's website to help me, and I'm stuck. Sorry if I've posted in the wrong area, not used the forum in a while. If you think I'd be better off posting it somewhere else on the site, please advise.

Thanks forum.

Josh.
 
Your best bet is mostly likely doing a factory restore instead of a clean windows reinstall imo. During startup hit alt+f10 (this is sometimes different) to enter the recovery partition.
 
JoshBrowne said:
...got a little further but then found I needed a driver to get the hdd to appear in the list of drives.

So I looked in the bios...
Click to expand...

Not sure I'm following. Vista wanted the drivers for the SATA controller and that prompted you to look in the BIOS :confused: Did you actually copy the SATA drivers to a CD/USB and point to them when asked? If so was there some other error afterwards? You shouldn't need to worry about "unlocking" BIOS options, as it is still a valid controller. Would be helpful if you post the exact model of Acer.
 
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vsmora said:
Not sure I'm following. Vista wanted the drivers for the SATA controller and that prompted you to look in the BIOS :confused: Did you actually copy the SATA drivers to a CD/USB and point to them when asked? If so was there some other error afterwards? You shouldn't need to worry about "unlocking" BIOS options, as it is still a valid controller. Would be helpful if you post the exact model of Acer.
Click to expand...


It's an M7711 - I can't find the drivers anywhere. Not on the site. Actually phoned Acer and asked where to get them and they told me I'd need to send the whole machine to them!? No way is that happening. So yeah, I wasn't in the BIOS looking for the driver, just trying to see if I could change the SATA mode to IDE to make the drive appear.
 
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