Missing monitor - they want to charge £300 again for courier losing it..

[Booner!]

On behalf of the dude sitting behind me at work...

Competitor sends him a £300 monitor which had a rattle upon opening, I said ring them up and send it back (didn't want him to turn it on and it go bang!). They agreed to swap it for him the next day, no problem.

Citylink turns up the next day with a replacement and leaves the broken monitor as he knows nothing about the broken one. Later that day another courier turns up, wearing cargo trousers and a polo shirt as I saw him along with many others in the office. He has all the details of the collection (Name, model etc) and a PDA, which he gets a signature and leaves with the faulty monitor.

Towards the end of the day, UPS turn up and say they are collecting the broken monitor...which my colleague tells them that another courier picked it up earlier and he said "that's fine" and leaves.

Competitor rings up colleague and says that they never received the monitor and will be charging him another £300 unless he can prove that he sent it.

I am trying to get CCTV of the pickup, which is proving quite tricky, does he have a leg to stand on? We all saw the courier collect the monitor!

 

[Booner!]

he didnt sign anything or get any paperwork?

I don't think so, a stupid mistake he won't make again by the sounds of it..

We are checking CCTV at the moment. 3 people saw the bloke who was convincing enough to get into our building as a courier. I mean the original monitor was faulty and didn't have a UK power adapter, so he has no reason to keep the thing.

 

[Booner!]

Tricky one that, has he phoned UPS yet to see what they say about having it on record?

EDIT* Could be a nice little scam tho when you think about it, guy delivers new monitor, says hes not supose to be collecting the old one, tells his mate to go in looking the part and get it. Real guy goes to depot and gets a "where is the parcel your supose to collect" opps forgot. They send anouther guy to get it, no monitor.

That's what we are thinking....could make quite a bit of money that way?

 

[Booner!]

I think it's fair to say that anyone that pays for a new monitor and simply picks it up out of the box and hears a rattle of screws inside it would return it as faulty.

 

[Booner!]

He has told them to jog on, changed his card details and told them that they have an admin error.

CCTV only goes back 7 days, this incident happened on the 12th.

Let's see what they do..