I pre-ordered MOH ltd Edition from steam and did not receive my guns/ camo and probably(why I bought the game in the first place!!!) my early BF 3 Beta access.
I contacted steam about it and they told me to contact EA about the problem.
Here is my chat conversation with the EA guy called Pierce:
Hi, my name is Pierce. How may I help you? [05:36:18 PM]
: I do not have any unlocks on my game, I pre-ordered from steam the limited edition version witch should have come with guns, camo and BF beta [05:37:37 PM]
Pierce: what is your well deserve please elaborate it ! [05:33:30 PM]
: well deserve? [05:39:20 PM]
Pierce: your issue/ query ? [05:35:02 PM]
: I pre-ordered from steam the limited edition version of medal of honor, I should have received 3 gun unlocks and camo clothes unlocks for the multiplayer part of the game, also I should be getting early access for the BF3 beta. Why are my unlocks not unlocked and how will I know that I am going to receive my beta key? [05:43:21 PM]
: ? reply ? [05:46:22 PM]
Pierce: from which reason you are ? [05:42:37 PM]
: from which reason you are ? what do you mean? [05:48:26 PM]
Pierce: UK , USA which ? [05:43:37 PM]
: I am from the uk region. [05:49:14 PM]
Pierce: have you bought the game > [05:44:37 PM]
Pierce: ? [05:44:38 PM]
: yes i bought the game from steam as stated above. I bought the limited edition version game before release. [05:51:21 PM]
Pierce: I am sorry but according to our record we have not any offer for Steam customer, [05:48:43 PM]
Pierce: at this time we have offer only for
EA, amazon, best buy, gamestop [05:49:34 PM]
Pierce: but for the Steam we don't have any update so I cant commit you on it [05:50:16 PM]
: Here is my receipt from steam: [05:56:00 PM]
: Thank you for your recent purchase on Steam.
If you’re new to Steam, install the free Steam application now:
http://www.steampowered.com/getsteam
To play your new games, just launch the Steam application on your computer and log in using your Steam account name: *******. Your games will be available in Steam on the “Library” tab.
Any Downloadable Content (DLC) you've purchased is automatically downloaded and will be accessible from within the base game on Steam. To view your new DLC from within your Library, right-click on the base game and select “View Downloadable Content.”
This email message will serve as your receipt. You can also access your Purchase History online at any time.
Medal of Honor WW Pre-order
29.99 GBP
Total
29.99 GBP
Payment Info
Visa ending with ****
29.99 GBP
Confirmation Number
9***************5
Date Confirmed
Tue Oct 12 14:52:35 2010
All prices include VAT where applicable.
For help or product support, please visit http://support.steampowered.com.
The Steam Support Team
http://www.steampowered.com
[05:56:14 PM]
Pierce: ye sI can see it [05:54:07 PM]
Pierce: but at this time we dont have receive any update on it . [05:54:33 PM]
: i bought it from the uk steam store not the usa one [06:00:36 PM]
: would it help if i gave you my serial no? [06:01:00 PM]
Pierce: you have not receive your key ? [05:56:22 PM]
: i have received my serial number, but no unlock keys for the 3 gun unlocks and camo clothes unlocks for the multiplayer part of the game [06:03:09 PM]
Pierce: if offer is valid for Steam then you will get it sure . [05:58:55 PM]
: Offer is valid on steam, I contacted steam about my problem and they told me to contact EA about it [06:04:56 PM]
Pierce: I would request you that please wait for few time while we receive any update on it [05:59:48 PM]
Pierce: any other assistance from my side ? [06:02:35 PM]
: 'if offer is valid for Steam then you will get it sure .' and 'I would request you that please wait for few time while we receive any update on it' does not help me with my problem of not receiving what I purchased, can you give me an unlock code to activate my unlocks? [06:10:31 PM]
Pierce: your unlocks ? [06:05:53 PM]
: my guns and camo clothes and batlefield 3 beta access [06:11:51 PM]
Pierce: as these are the parts of offers so these items will automatically unlocked there is no code for these items. [06:07:36 PM]
: 'as these are the parts of offers so these items will automatically unlocked there is no code for these items.' THEY HAVE NOT UNLOCKED AUTOMATICALLY, THAT IS WHY I HAVE CONTACTED YOU IN THE FIRST PLACE! [06:14:20 PM]
Pierce: so I request you then please wait for some time. [06:09:45 PM]
Pierce: any other assistance from my side ? [06:12:12 PM]
Pierce: are you there? [06:15:07 PM]
Pierce: Since I am not receiving any response from you I have to end this session. [06:15:21 PM]
Pierce: bye and take care . [06:15:28 PM]
'' disconnected ('Concluded by Agent'). [06:21:17 PM]
I have contacted steam about this, told them I am not happy and unless they sort it out I want a refund (but I won't hold my breath there).
It is 2.30 in the morning, I have got work at 9 am and seriously pi***d off.
Anybody know whether steam or Ea is responsible and since I bought the game off of steam, and whether they should be giving me a refund?
I contacted steam about it and they told me to contact EA about the problem.
Here is my chat conversation with the EA guy called Pierce:
Hi, my name is Pierce. How may I help you? [05:36:18 PM]
: I do not have any unlocks on my game, I pre-ordered from steam the limited edition version witch should have come with guns, camo and BF beta [05:37:37 PM]
Pierce: what is your well deserve please elaborate it ! [05:33:30 PM]
: well deserve? [05:39:20 PM]
Pierce: your issue/ query ? [05:35:02 PM]
: I pre-ordered from steam the limited edition version of medal of honor, I should have received 3 gun unlocks and camo clothes unlocks for the multiplayer part of the game, also I should be getting early access for the BF3 beta. Why are my unlocks not unlocked and how will I know that I am going to receive my beta key? [05:43:21 PM]
: ? reply ? [05:46:22 PM]
Pierce: from which reason you are ? [05:42:37 PM]
: from which reason you are ? what do you mean? [05:48:26 PM]
Pierce: UK , USA which ? [05:43:37 PM]
: I am from the uk region. [05:49:14 PM]
Pierce: have you bought the game > [05:44:37 PM]
Pierce: ? [05:44:38 PM]
: yes i bought the game from steam as stated above. I bought the limited edition version game before release. [05:51:21 PM]
Pierce: I am sorry but according to our record we have not any offer for Steam customer, [05:48:43 PM]
Pierce: at this time we have offer only for
EA, amazon, best buy, gamestop [05:49:34 PM]
Pierce: but for the Steam we don't have any update so I cant commit you on it [05:50:16 PM]
: Here is my receipt from steam: [05:56:00 PM]
: Thank you for your recent purchase on Steam.
If you’re new to Steam, install the free Steam application now:
http://www.steampowered.com/getsteam
To play your new games, just launch the Steam application on your computer and log in using your Steam account name: *******. Your games will be available in Steam on the “Library” tab.
Any Downloadable Content (DLC) you've purchased is automatically downloaded and will be accessible from within the base game on Steam. To view your new DLC from within your Library, right-click on the base game and select “View Downloadable Content.”
This email message will serve as your receipt. You can also access your Purchase History online at any time.
Medal of Honor WW Pre-order
29.99 GBP
Total
29.99 GBP
Payment Info
Visa ending with ****
29.99 GBP
Confirmation Number
9***************5
Date Confirmed
Tue Oct 12 14:52:35 2010
All prices include VAT where applicable.
For help or product support, please visit http://support.steampowered.com.
The Steam Support Team
http://www.steampowered.com
[05:56:14 PM]
Pierce: ye sI can see it [05:54:07 PM]
Pierce: but at this time we dont have receive any update on it . [05:54:33 PM]
: i bought it from the uk steam store not the usa one [06:00:36 PM]
: would it help if i gave you my serial no? [06:01:00 PM]
Pierce: you have not receive your key ? [05:56:22 PM]
: i have received my serial number, but no unlock keys for the 3 gun unlocks and camo clothes unlocks for the multiplayer part of the game [06:03:09 PM]
Pierce: if offer is valid for Steam then you will get it sure . [05:58:55 PM]
: Offer is valid on steam, I contacted steam about my problem and they told me to contact EA about it [06:04:56 PM]
Pierce: I would request you that please wait for few time while we receive any update on it [05:59:48 PM]
Pierce: any other assistance from my side ? [06:02:35 PM]
: 'if offer is valid for Steam then you will get it sure .' and 'I would request you that please wait for few time while we receive any update on it' does not help me with my problem of not receiving what I purchased, can you give me an unlock code to activate my unlocks? [06:10:31 PM]
Pierce: your unlocks ? [06:05:53 PM]
: my guns and camo clothes and batlefield 3 beta access [06:11:51 PM]
Pierce: as these are the parts of offers so these items will automatically unlocked there is no code for these items. [06:07:36 PM]
: 'as these are the parts of offers so these items will automatically unlocked there is no code for these items.' THEY HAVE NOT UNLOCKED AUTOMATICALLY, THAT IS WHY I HAVE CONTACTED YOU IN THE FIRST PLACE! [06:14:20 PM]
Pierce: so I request you then please wait for some time. [06:09:45 PM]
Pierce: any other assistance from my side ? [06:12:12 PM]
Pierce: are you there? [06:15:07 PM]
Pierce: Since I am not receiving any response from you I have to end this session. [06:15:21 PM]
Pierce: bye and take care . [06:15:28 PM]
'' disconnected ('Concluded by Agent'). [06:21:17 PM]
I have contacted steam about this, told them I am not happy and unless they sort it out I want a refund (but I won't hold my breath there).
It is 2.30 in the morning, I have got work at 9 am and seriously pi***d off.
Anybody know whether steam or Ea is responsible and since I bought the game off of steam, and whether they should be giving me a refund?
