We offer a three year warranty, the terms provided to our major resellers provide special terms in exchange for their agreement to handle the full three years of that warranty. This is a new arrangement made at the time that we extended our warranty from two to three years. The terms of our RMA provide a maximum 14 day turnaround for resellers (typically half that) from the day they ship the fault card out to the day that they receive the replacement.
The simple answer why we operate the RMA system like this is that the reseller will test the board and return them in batches. We can then replace the product and get the replacement back to the end user much faster than having to receive, test and dispatch multiple RMA's from multiple different people. in general, this method provides much better service as it allows us to keep turnaround times to a minimum, it also allows the reseller more freedom to handle the RMA by their own methods.
