money back

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Joined
24 Jan 2007
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7
doe anyones had opened oem vista and installed on pc and no success and had too many problems and send it back to overclockers - will you get a money back with your 14 days right of refund ? I doubt they will not refund you once you opened the oem sealed !
 
The software is not at fault, if you can not install it or your hardware is not supported then its nothing to do with OCuk or any seller. Its your responsibilty to make sure that the hardware you have is compatible.

regards
 
vistaathome said:
doe anyones had opened oem vista and installed on pc and no success and had too many problems and send it back to overclockers - will you get a money back with your 14 days right of refund ? I doubt they will not refund you once you opened the oem sealed !

Whats your setup ??
 
Once its opened and the seal broken you got no chance. Like the other poster said, you should have checked it was compatible with your system.
 
Once you have broken the seal you have accepted the license so no, you cannot send it back. As said, it would help if you told us what was in your PC :)
 
The problem with Vista is, even if your system passes the compatibility test, it's not guarantee that it will actually work properly. My system passes fine, yet I have all sorts of problems. It's almost like a 'faulty product' and I think in that respect, you should be able to send it back for a refund as it doesn't do what it was intended to do.
 
I threw the box away but isn't there a big sticker which you consciously have to peel off to get inside warning you that you must know what you are doing by installing the software?
 
mrochester said:
The problem with Vista is, even if your system passes the compatibility test, it's not guarantee that it will actually work properly. My system passes fine, yet I have all sorts of problems. It's almost like a 'faulty product' and I think in that respect, you should be able to send it back for a refund as it doesn't do what it was intended to do.


Ok but say you gave me your DVD with key, the drivers for my setup is already in vista so if i was to install it i would not have any problems so that would mean the product is not faulty its your hardware which does not have correct drivers
 
Trigger said:
Once you have broken the seal you have accepted the license so no, you cannot send it back. As said, it would help if you told us what was in your PC :)

You dont accept the license until you accept the eula when installing the software.
 
Ronaldo said:
Ok but say you gave me your DVD with key, the drivers for my setup is already in vista so if i was to install it i would not have any problems so that would mean the product is not faulty its your hardware which does not have correct drivers

Vista happily works with my nForce 4 chipset (installing all the required drivers), yet with more than 2gb of ram installed, my external USB drives do not work. I'm using the drivers supplied by Vista, but there is still a fault. This fault does not happen in XP. The logical conclusion is that Vista is at fault. Surely then, the product is faulty?
 
drunkenmonkey said:
in my view vista is unfinished and unfit for purpose for a lot of people! theres still 500 known bugs in there down from the 1500 that was in rc2!
yea im thinking that too, its fine if you are well aware theres going to be bugs for the next few months that might annoy you or stop you using certain hardware.
i'll probably shift to Vista in 2008 i reckon providing i get a job else this old windows xp home oem will do me fine
 
mrochester said:
Vista happily works with my nForce 4 chipset (installing all the required drivers), yet with more than 2gb of ram installed, my external USB drives do not work. I'm using the drivers supplied by Vista, but there is still a fault. This fault does not happen in XP. The logical conclusion is that Vista is at fault. Surely then, the product is faulty?

Vista does not have problem with more then 2Gb ram, if you are having problems it maybe due to chipser drivers/memory controller. The default Vista drivers are generic so some fuctions maybe is disabled, but you would need manufacturer's drivers installed on the OS to get everything working. just like how you installed drivers for XP
 
Ronaldo said:
Vista does not have problem with more then 2Gb ram, if you are having problems it maybe due to chipser drivers/memory controller. The default Vista drivers are generic so some fuctions maybe is disabled, but you would need manufacturer's drivers installed on the OS to get everything working. just like how you installed drivers for XP

Yes but I'm using the drivers included with Vista. As you stated above, this should mean it works flawlessly. However, it doesn't, so there is a problem with the chipset drivers supplied with Vista. Therefore, Vista is faulty out of the box. It's going to take a fix, either from nVidia or Microsoft, to sort this major problem out.
 
mrochester said:
Yes but I'm using the drivers included with Vista. As you stated above, this should mean it works flawlessly. However, it doesn't, so there is a problem with the chipset drivers supplied with Vista. Therefore, Vista is faulty out of the box. It's going to take a fix, either from nVidia or Microsoft, to sort this major problem out.
i dare you to try get a refund on those merits, it just aint gonna happen.
 
sja360 said:
i dare you to try get a refund on those merits, it just aint gonna happen.

I'm not after a refund. But I do think it is wrong that software is sold under these conditions. I would have no grounds to complain IF I knew before I installed Vista that there would be a problem with my USB2 devices when I had more than 2Gb of RAM installed. However, the Vista compatibility check flagged up no such issue. Therefore, I bought the software in good faith that it would work at least as well as Windows XP has done, but this has proved to not be the case. In this circumstance, a user *should* be entitled to a refund should they so desire since they had no prior warning before installing the OS that their hardware would not work.
 
I'll copy and paste what appears to be the relevant section of the warranty. bolding is mine just.. because..

A. LIMITED WARRANTY. If you follow the instructions and the software is properly licensed, the software will perform substantially as described in the Microsoft materials that you receive in or with the software.
B. TERM OF WARRANTY; WARRANTY RECIPIENT; LENGTH OF ANY IMPLIED WARRANTIES. The limited warranty covers the software for one year after acquired by the first user. If you receive supplements, updates, or replacement software during that year, they will be covered for the remainder of the warranty or 30 days, whichever is longer. If the first user transfers the software, the remainder of the warranty will apply to the recipient.
To the extent permitted by law, any implied warranties, guarantees or conditions last only during the term of the limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so these limitations may not apply to you. They also might not apply to you because some countries may not allow limitations on how long an implied warranty, guarantee or condition lasts.
C. EXCLUSIONS FROM WARRANTY. This warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond Microsoft’s reasonable control.
D. REMEDY FOR BREACH OF WARRANTY. Microsoft will repair or replace the software at no charge. If Microsoft cannot repair or replace it, Microsoft will refund the amount shown on your receipt for the software. It will also repair or replace supplements, updates and replacement software at no charge. If Microsoft cannot repair or replace them, it will refund the amount you paid for them, if any. You must uninstall the software and return any media and other associated materials to Microsoft with proof of purchase to obtain a refund. These are your only remedies for breach of the limited warranty.

I'll let you decide whether or not it's a valid argument.
 
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