money back

Ronaldo · 30 Jan 2007 at 01:02

I know what your saying but understand the a OS aint a software you install like a program e.g MS Word. Vista out of the box works on my system but i had to do windows update every works fine except there is no drivers for my PCI 56k modem which i installed incase my net was ever down.

its the hardware manufecture's that need to provide the drivers/software for the OS.

LanceCrossfire · 30 Jan 2007 at 01:06

Energize said:
You dont accept the license until you accept the eula when installing the software.

maybe so but once the seal is broken and the unique key can be aquired then its non refundable... as that key could have been copied/used etc...

Energize · 30 Jan 2007 at 16:12

LanceCrossfire said:
maybe so but once the seal is broken and the unique key can be aquired then its non refundable... as that key could have been copied/used etc...

No it says in the eula that if you do not agree to it you will be given a full refund. It would be illegal otherwise.

TC1 · 30 Jan 2007 at 16:17

vistaathome said:
doe anyones had opened oem vista and installed on pc and no success and had too many problems and send it back to overclockers - will you get a money back with your 14 days right of refund ? I doubt they will not refund you once you opened the oem sealed !

Must be hardware / driver problems mate. What spec is your PC?

something daft already!! · 30 Jan 2007 at 16:27

Ronaldo said:
The software is not at fault, if you can not install it or your hardware is not supported then its nothing to do with OCuk or any seller. Its your responsibilty to make sure that the hardware you have is compatible.

regards

How does one do this exactly? Perhaps we could use Microsoft Vista readiness tool? It checks your system for incompatible programs and hardware. All my hardware checked out fine (as in a previous post) but I have had 497 and counting problems to report in week, and large numbers of BSOD on session after session. Perhaps the new Nvidia drivers will sort this issue, will try tonight.

TC1 · 30 Jan 2007 at 16:35

howiepoohs said:
How does one do this exactly? Perhaps we could use Microsoft Vista readiness tool? It checks your system for incompatible programs and hardware. All my hardware checked out fine (as in a previous post) but I have had 497 and counting problems to report in week, and large numbers of BSOD on session after session. Perhaps the new Nvidia drivers will sort this issue, will try tonight.

Microsoft Vista readiness tool is a joke! lol

Another 64-bit problem.

Trigger · 30 Jan 2007 at 17:53

Energize said:
You dont accept the license until you accept the eula when installing the software.

Wrong. You accept the license when you break the seal. If you want to think otherwise then fine but Gibbo himself has said that OcUK or any other store for that matter will not refund it if the seal has been broken.

mrochester · 30 Jan 2007 at 17:55

Trigger said:
Wrong. You accept the license when you break the seal. If you want to think otherwise then fine but Gibbo himself has said that OcUK or any other store for that matter will not refund it if the seal has been broken.

How do you know what the license is?

jamjar · 30 Jan 2007 at 17:59

Lysander said:
I threw the box away but isn't there a big sticker which you consciously have to peel off to get inside warning you that you must know what you are doing by installing the software?

yeah you pay your money you take your chance ,but as long as your board and CPU is top draw you should be ok ..

LanceCrossfire · 30 Jan 2007 at 18:20

Energize said:
No it says in the eula that if you do not agree to it you will be given a full refund. It would be illegal otherwise.

but would the retailer give you that refund? not a chance, as for MS then if you could prove or they could check the key has not been used then, yes, they do similar things with online games...

Trigger · 30 Jan 2007 at 18:24

mrochester said:
How do you know what the license is?

It's common sense- what retailer is going to give you a refund for a box with a broken seal?

wormvortex · 30 Jan 2007 at 18:29

Highly doubt they will give you a refund. It was obvious it was not going to be perfect on release and opening the case means you could have copied down the license and copied the disc. (assuming there is a way around the copy protection).

Most retailers would just turn you away even if the law says different. If the law is on your side then you could always just take it futher.

Burnsy2023 · 30 Jan 2007 at 18:32

Trigger said:
Wrong. You accept the license when you break the seal. If you want to think otherwise then fine but Gibbo himself has said that OcUK or any other store for that matter will not refund it if the seal has been broken.

Firstly, this is not legally enforceable in the UK. You need to be able to read the EULA before accepting the agreement.

Secondly, the system builder can't accept the EULA for his/her customer, therefore the system builder can only accept the system builder licence (which is supposed to be supplied on a sheet of paper with every OEM copy)

You are supposed to be able to get a refund if you don't get further then the EULA acceptance, although it's not as easy as that in reality.

Burnsy

dirtydog · 30 Jan 2007 at 18:45

Trigger said:
It's common sense- what retailer is going to give you a refund for a box with a broken seal?

Just because a retailer may refuse to give a refund, it doesn't mean that they are correct in law to do so. How they re-sell it afterwards is their problem, not the consumer's.

mrochester · 30 Jan 2007 at 19:06

The only way to read the EULA is to buy the product and open the box. If you then don't agree with the EULA and don't install the product, you are entitled to a refund.

ZXSpectrum · 30 Jan 2007 at 19:56

Phone OCUK and get them to give you some technical support on the product...

Tute · 30 Jan 2007 at 20:19

Strikes me that a lot of people have dodgy, unstable hardware and they're just using the fact that they've bought Vista to whinge.

Gaygle · 30 Jan 2007 at 20:25

Tute said:
Strikes me that a lot of people have dodgy, unstable hardware and they're just using the fact that they've bought Vista to whinge.

Yeah definately. My vista is 100% stable. I haven't had one lockup/crash or program error from using it. I think people should check their hardware and also install Vista on a clean HD.

Makes a world of difference.

Tute · 30 Jan 2007 at 20:36

Gaygle said:
Yeah definately. My vista is 100% stable. I haven't had one lockup/crash or program error from using it. I think people should check their hardware and also install Vista on a clean HD.

Makes a world of difference.

I've had it since Beta2. Used the RC too. Now i'm waiting on delivery of the finished product tomorrow.

Only the Beta2 was x86 for me, my current install is/was x64. It's running superbly, at least as fast as XP, and that's with beta drivers.

I say "is/was" as i've formatted ready for retail tomorrow.

Without sounding patronising I think some people should look inside their cases before they blame the product. Especially as many have it working flawlessly.