Monitor Display Port/HDMI issue

pensher · 3 Jan 2016 at 17:21

So my new MSI R390x arrived today, woop, however ive a monitor issue, booo.

The monitor in question is a Samsung s27d590s, it has VGA, HDMI and display port connections.

the monitor was running fine over VGA on my old graphics card and still does.

however when i install the new graphics card (390x) the monitor does not receive a signal and goes into sleep mode, unfortunately the new GPU doesnt have a VGA slot, it only has HDMI, D-DVI and Display Port, ive tried both display port and hdmi and nothing, the computer boots fine into windows (i can hear the windows login sound) so i know the GPU is fine, it just doesnt seem to be sending a signal down the cable to the monitor.

using the monitor settings i have manually selected both HDMI and display port to PC mode but still no display.

this is really frustrating, and i cant seem to find any definitive solutions.

anyone got any idea how to enable the display port for the new GPU??

marc2003 · 3 Jan 2016 at 17:35

So you're not even seeing your bios screen over DP/HDMI? You should be.

pensher · 3 Jan 2016 at 17:39

nope, nothing.

it boots into windows, i can hear the login sound coming out the speakers when it does, i just cant see anything.

marc2003 · 3 Jan 2016 at 17:57

Are you running the latest bios on your motherboard? It might need updating to use the latest cards.

Posting your full specs would be a good idea as well. Someone else with a similar setup might be able to point you in the right direction.

pensher · 3 Jan 2016 at 17:58

yeah using the most upto date bios.

marc2003 · 3 Jan 2016 at 18:03

Any other screens in the house? TV with HDMI?

Someone else has a similar no signal issue with their Samsung monitor. The model number is a few digits away from yours.

http://forums.overclockers.co.uk/showthread.php?t=18710985

The slight difference is they have 2 and while one works, they can't get the 2nd running.

pensher · 3 Jan 2016 at 18:58

ok sorted it, turns out that the 6pin pci-e connector had a faulty pin, i.e. no connected in the female end, replaced the cable and now all is good. boots up as expected.