Monitor doesn't display bios screen

infiniteonion · 19 Jul 2023 at 15:41

Hi all,

I can't display my bios screen on my Alienware AW3423DW. It is a MSI motherboard and an RTX 3080(Zotac) graphics card. I just upgraded my monitor from a 4k Gigabyte monitor where the bios worked fine.

The screen comes up with a signal just no image on screen!?

Any suggestions?

Thanks

Captain_Bosh · 19 Jul 2023 at 15:58

Check for bios and gpu firmware updates.
Vaguely remember having a similar issue with my 3080ti and a firmware update cured it.

infiniteonion · 19 Jul 2023 at 16:27

Hi,

It is the latest bios so no cigar, thanks for the idea though

Hutch · 19 Jul 2023 at 16:34

are you using displayport? theres a displayport firmware you can update on the gpu if so

infiniteonion · 19 Jul 2023 at 16:45

Ah, I can't find firmware for my Zotac 3080 tri oc it just recommends firestorm, which is supposed to prompt you first time you open it to update the firmware, but it doesn't on mine, even though it hasn't been updated for 2 years. So Zotac direct failed to update, what site would you recommend?

Cheers

Hutch · 19 Jul 2023 at 16:51

https://www.nvidia.com/en-us/drivers/nv-uefi-update-x64/ i believe

if you have a hdmi cable perhaps try that first? I had an issue like this but may not be your issue.

what motherboard is it? is it old?

infiniteonion · 19 Jul 2023 at 16:56

I was thinking of HDMI lead, is there still a disadvantage using HDMI over display port now? In the past HDMI couldn't support 60Hz+.

I'd like to mention that it worked fine with my previous monitor, Gigabyte 34 4k(this new monitor is 3440x1440), a month ago.

Thanks for the link!

infiniteonion · 19 Jul 2023 at 17:00

I've tried the update, but my card isn't supported for some reason.

Hutch · 19 Jul 2023 at 17:40

HDMI might limit your refresh rate with that monitor I think, but i meant to just see if you can see the bios. You could always just keep a HDMI lead for when you want to mess with it, cause you usually dont right?

infiniteonion · 20 Jul 2023 at 15:55

I used an additional HDMI lead and so I just change monitor input to check my bios. It is the DP, it doesn't show the bios bootup screen or anything, very weird.

Anyway, thanks for all your suggestions