Monitor "lost" by Parcelforce/Parcel2Go (aka stolen by courier)

[Duplo]

Sold my 27" monitor on eBay for £140 to fund my new monitor.
The Parcelforce courier picked it up from my home (and put their own Parcelforce sticker on it).
That is the last trace of it, Parcelforce says apart from confirmation of collection, it was never received at the local depot.
All I got was £20 compensation from Parcel2Go and the £12 postage cost.

There is absolutely NO CHANCE a big 7Kg box can ever be "lost". It was obviously stolen by the white-van courier who picked it up from me (the days of big red Parcelforce trucks must be over).

Posting this to warn anyone (and Google search) thinking of using Parcelforce and Parcel2Go for a monitor and their absolutely dreadful customer service (no email/phone and online chat is all automated).

 

[Duplo]

So. The monitor vanished? What has that got to do with the fact they won't insure monitors? It's been "stolen". Not damaged??

Yes completely "vanished". The whole box, which isn't small, weighing 7Kg.
I saw the full £7 extra insurance as not worth it as they wouldn't have covered any damage anyway, and I found it hard to believe such a big parcel can ever be "lost".
I should have put wrapping paper on the monitor box to conceal its contents, but even then the shape of the box will make it obvious to the thief courier that it was a monitor box and private eBay sale, and stealing it will be less risk compared to stealing a delivery of a monitor from say OcUK.

I could have just driven to the buyers house to drop it off, it would have been cheaper than the postage.