monitor problem

chaotic_uk

chaotic_uk

chaotic_uk

Soldato
Joined
19 Jul 2007
Posts
3,131
Location
notts , uk
just finished playing sc2 and noticed an odd problem with my 3 month old monitor , it has just started with this issue and nothing i try has worked . is it borked ? , it is the Acer v243Hlbmd 24" Widescreen LCD Monitor .
what can cause this ? , the dark part in the top middle

monitorn.jpg
 
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i have been to the store where i purchased it and he said i would need to contact acer , which i did on his phone . acer gave me details to arrange for the courier so i had to contact DHL to get them to collect it . they also said do not send it in the box it came in due to not enough packaging , i will need to wrap it in 5cm thick bubblewrap at least (cost me £12) .
if it is damaged by DHL during transport i would have to pay for the repair , and if it is a monitor software problem i would have to pay £68.50 for the repair as this is not covered . i puchased this monitor on the 30th of april this year and i am very unhappy about this , they tried to make it sound like i had damaged it . it has been on my desk since new so how can i of damaged it , sound like acer is cr@p tbh as it seems a very poor warranty service they provide
 
i will let you know , DHL is picking it up tomorrow between 9am and 5pm . i was going out tomorrow as well :( , i always thought acer was a good brand but i now know they are as bad as the rest tbh
 
well DHL have just collected my monitor , so i hope it will not be long for it to be returned . anybody had a rma return from acer before , if so how long did it take ?
 
well i rang DHL and they said it had been delivered , the acer online support says under repair . i hope it will be returned soon , find it odd that they will repair it sooner than replacing it
 
still waiting to hear anything from acer , they have had it since tuesday and not even let me know they recieved it (had to phone dhl myself to find out) . hope i am not waiting this time next week . anybody know the phone number for acer uk ? , one on the acer site is incorrect according to the rude persion who answerd
 
just rang acer again , they said it could not be repaired and will be replaced . the order for a replacement went in on the 6th of this month , but it will take 14 working days before i get it . this will be the end of the month will it not ? , not happy on how long it will take tbh
 
it would have been nice to have been informed that my monitor was coming today , next door rang me and said i had a delivery waiting out front . acer said 14 working days , what a bunch of morons they must be . but on the other hand i have a better monitor now i think , the one i sent had a refresh rate of 5ms and the one i got this morning is 2ms
 
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