Monitor returns policy

[Racorac]

https://www.overclockers.co.uk/returns
On this page you reference ISO 13406-2 but on the page linked this standard has been replaced with
ISO-9241-302, 303, 305, 307:2008 for pixel defects.

In the new standards, there are less faults allowed in the different class monitors compared with the old one referenced in your returns page.

Also your page says:
Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.

As there are multiple classes in the standard which class are your suppliers held to? or if it's a per-monitor basis, how will I know which to expect from the product pages?

And which version of the standard are your suppliers held to? the new or the old?

Apologies if this is made clear somewhere else, I didn't find it. And I can't seem to see it on the product pages on the store.

Kind Regards

 

[Racorac]

thanks for the guidance everyone!
It is useful to be reminded of that consumer protection. I can see I can protect myself from bad monitors using that.

Would be useful to still have clarification on the return policy regardless. For example if I noticed the dead pixels after the first 2 weeks that the law allowed for me to withdraw and within the 30 day acceptance period, I would need to know what constitutes unsatisfactory quality. And just to remove ambiguity for anyone else who looks into it and maybe doesn't ask.

Edit: And I can see there is a lot of good will from both customer and company here. So my concerns are assuaged.