Most ridiculous lack of customer service you've encountered?

[Angilion]

I'll kick it off with my current experience with npower.

I've phoned them 3 times so far this week.

1st time: 5 minutes on hold, then told that the system is down and I'll have to call back the next day.

2nd time (2 days later): The same thing.

3rd time (day afterwards): Automated voice telling me that the current wait time is between 19 and 30 minutes. So I hung up.

It's 1930 on a weekday. Why on earth do they have a 30 minute hold time?

 

[Angilion]

Overclockers, things might have changed, at least I hope so.

Yeah, they have. Twice. From excellent to poor and then back again. The explanation given, which seems plausible, is that the business expanded more quickly than it was able to deal with well and customer service deteriorated as a result. They've since adapted to being a much bigger business and customer service has returned. You got them in their stroppy teenager period