motherboard or cpu issue

jonathan may · 26 Jan 2016 at 20:10

so yesterday turned on my computer and was running very very slow looked on cpuz and my cpu was only running at 0.78ghz so checked the bios and bios says cpu temp 100c but coretemps only said between 28 and 31c per core
looks like the cpu is running fine but the mother board thinks it 100c so trottleing cpu

mickyflinn · 26 Jan 2016 at 20:50

Could be a faulty sensor on he motherboard , try updating the bios. What model is it ?

Purgatory · 26 Jan 2016 at 21:05

intel processor diagnostic tool is always a good one to check with too. If unstable that will report an error. Comes in 64bit and 32bit so run the right one for your OS.

stewski · 26 Jan 2016 at 21:10

Simple idea but what is the temp of the exhaust air from your case like? i.e. is it really cooking in there or not?

jonathan may · 26 Jan 2016 at 21:32

I have updated the bios still the same problem and the cpu is not warm at all even reseated with fresh paste

stewski · 26 Jan 2016 at 21:37

I'd contact the motherboard manufacturers support, as it might be a known issue and/or it might be an RMA job?

jonathan may · 26 Jan 2016 at 21:40

stewski said:
I'd contact the motherboard manufacturers support, as it might be a known issue and/or it might be an RMA job?

spoke to overclockers today about it they want my to take it to a pc repair shop to see whats wrong with it but don't see that is my responsibly its a msi board so has 3 year warranty

jonathan may · 26 Jan 2016 at 21:41

but it does sound like a faulty sensor

Kurgen · 26 Jan 2016 at 21:41

the thermal sensor is gone on the board instructing the cpu to downthrottle.

you need to post the full details that you have tried as we discussed in teamspeak.. also that's in OCUK mobo cpu package that's still under manufacturer warranty...

and,,, post the email that you had from overclockers telling u to take to a computer shop! Also post in the customer service section instead of emailing them

stewski · 26 Jan 2016 at 21:48

jonathan may said:
spoke to overclockers today about it they want my to take it to a pc repair shop to see whats wrong with it but don't see that is my responsibly its a msi board so has 3 year warranty

How long have you had it?

I'd also try and query MSI support and/or support forums direct, in case it's a known (end user resolvable) issue.

jonathan may · 26 Jan 2016 at 21:49

stewski said:
How long have you had it?

I'd also try and query MSI support and/or support forums direct, in case it's a known (end user resolvable) issue.

had it from the 22/10/13

stewski · 26 Jan 2016 at 22:02

I'm not sure OCuk are wrong to ask you to return it to them.

You could read up here
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Personally I'd ask about posting/delivering the board back to them and see what they are willing to do for you...

Kurgen · 26 Jan 2016 at 22:29

stewski said:
I'm not sure OCuk are wrong to ask you to return it to them.

You could read up here
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Personally I'd ask about posting/delivering the board back to them and see what they are willing to do for you...

they told him to take to a shop... not return it to them :confused:

stewski · 26 Jan 2016 at 22:31

Kurgen said:
they told him to take to a shop... not return it to them

Really that's very odd. Read up on your consumer rights then deco.

5960xNvidiaGamer · 27 Jan 2016 at 01:22

RMA the motherboard with the manufacturer? If it's under warranty that's the obvious thing to do here surely? If a sensor isn't playing ball it needs replacing.