Motherboard RMA refused

Wazz-1

Wazz-1

Wazz-1

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Had an issue with my work pc not booting, tried all the usual stuff still no joy.
the motherboard was still under warranty so called the shop (not Overclockers)for an RMA. Got a shipping label for return via UPS.

I carefully took out the motherboard and packed it in the original box and sent it off. Today I get an email saying that my RMA had been rejected due to physical damage. I rang the store and was told one of the ram clips was broken off and there is a "mild " scratch on the pcb so they could not test it and would have to refuse the RMA.
They gave me a link to photos of the damage, the photos were very poor, I could see the ram clip was broken off but could not see the scratch.

Now when I packed it I took photos of it (just something I always do) aside from that I know there was no damage other that it would not boot.

When i rang back and asked if the box was damaged they said no. I then asked them to send it back to me in the original packing with the broken ram clip (as it would be in the box) so I could try and claim from UPS I was put on hold while he checked they still had the box and to see if the clip was in it.
When he came back on the phone he said that I probably wouldn't get anywhere with UPS as the are a massive company but if I send them an email saying I'm happy for them to carry on testing for a fault they would do so. That's what I've have done.
Just sounds a bit iffy to me. It was either damaged in transit or they have damage it!!

What say GD? are they trying it on. they are a well know company. :confused:
 
Amazon cant even deliver a parcel to me. 19 out of 22 failed deliveries due to the driver cant access the property (cant open a gate):rolleyes:
 
They were probably trying it on hoping you wouldn't challenge them, I don't see why they wouldn't just send it back otherwise.

It's like the Tory government with their back to work assessments for the disabled, you can have a serious heart condition and they'll just pass you as fit hoping that you won't appeal the fact that you could drop dead at any time. When you appeal they just roll over knowing full well that they were in the wrong.
 
mmj_uk said:
They were probably trying it on hoping you wouldn't challenge them, I don't see why they wouldn't just send it back otherwise.

It's like the Tory government with their back to work assessments for the disabled, you can have a serious heart condition and they'll just pass you as fit hoping that you won't appeal the fact that you could drop dead at any time. When you appeal they just roll over knowing full well that they were in the wrong.
Click to expand...

Most random comment ever.
 
Wazz-1 said:
Had an issue with my work pc not booting, tried all the usual stuff still no joy.
the motherboard was still under warranty so called the shop (not Overclockers)for an RMA. Got a shipping label for return via UPS.

I carefully took out the motherboard and packed it in the original box and sent it off. Today I get an email saying that my RMA had been rejected due to physical damage. I rang the store and was told one of the ram clips was broken off and there is a "mild " scratch on the pcb so they could not test it and would have to refuse the RMA.
They gave me a link to photos of the damage, the photos were very poor, I could see the ram clip was broken off but could not see the scratch.

Now when I packed it I took photos of it (just something I always do) aside from that I know there was no damage other that it would not boot.

When i rang back and asked if the box was damaged they said no. I then asked them to send it back to me in the original packing with the broken ram clip (as it would be in the box) so I could try and claim from UPS I was put on hold while he checked they still had the box and to see if the clip was in it.
When he came back on the phone he said that I probably wouldn't get anywhere with UPS as the are a massive company but if I send them an email saying I'm happy for them to carry on testing for a fault they would do so. That's what I've have done.
Just sounds a bit iffy to me. It was either damaged in transit or they have damage it!!

What say GD? are they trying it on. they are a well know company. :confused:
Click to expand...

Not scam was it? I had the same problem, two years ago my LGA 1155 motherboard broke and I RMA'd back to them (was in originally packing and everything). A couple of days latter I got an email back from saying the RMA was going to be refused as the product had physical damage:

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I made the mistake of sending it via royal mail special delivery and not using enough packing materials. At some point during delivery something heavy got dropped on it and the box was crushed, when I got back it looked like someone had been kicking it around the floor! I went after Royal Mail but I didn't get anywhere and the company I bought it from was much better either. In the end I bought a 2nd hand replacement from the bay.
 
Yes, was scam!
See photos, I can't see the scratch, and the thermal paste looks like a reflected flash!!
image.jpg

scratch.jpg
 
mmj_uk said:
:p

A lot of people are still ignorant to how badly they have treated the disabled.
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True.

There's a programme on iplayer called week in week out: why have my benefits been cut. Worth a watch to see how bad it's got.

I'd just keep on at them about the motherboard. They will probably give in in the end.
 
Freddie1980 said:
Not scam was it? I had the same problem, two years ago my LGA 1155 motherboard broke and I RMA'd back to them (was in originally packing and everything). A couple of days latter I got an email back from saying the RMA was going to be refused as the product had physical damage:










I made the mistake of sending it via royal mail special delivery and not using enough packing materials. At some point during delivery something heavy got dropped on it and the box was crushed, when I got back it looked like someone had been kicking it around the floor! I went after Royal Mail but I didn't get anywhere and the company I bought it from was much better either. In the end I bought a 2nd hand replacement from the bay.
Click to expand...

lol @ someone scratching **** into the counter then sending you pics! but I'm confused - you admit you inadequately packaged it and that something big and heavy fell on it while in transit yet feel hard done by?!
 
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