About 2/3 of the way through Mothership Zeta a bug occurs which prevents you moving through a door and advancing to the next mission. I discovered (retrospectively) that this is documented on many of the Fallout wikia style pages, but no fix issued other than to start back from an older save - unfortunately in my case overwritten as I wandered around the ship trying to find the other characters.
I've emailed Bethesda support but not expecting much joy. However, surely Bethesda/Live should not be selling this content with known issues which prevent players finishing it. Strictly speaking I should be entitled to a refund as the addon is not fit for purpose, however it appears MS/Live operate a "no refund" policy and there appears to be no way of contacting their customer service by email or web-form, just an expensive phone call.
I want my money (or at least Live purchase points) back, where do I stand?
I've emailed Bethesda support but not expecting much joy. However, surely Bethesda/Live should not be selling this content with known issues which prevent players finishing it. Strictly speaking I should be entitled to a refund as the addon is not fit for purpose, however it appears MS/Live operate a "no refund" policy and there appears to be no way of contacting their customer service by email or web-form, just an expensive phone call.
I want my money (or at least Live purchase points) back, where do I stand?