Hello all,
Firstly sorry for the long post, I wanted to include as much information as possible.
32 years old and currently been with same employer for 6 years. They are public sector so excellent benefits.
I have a degree in networks and about 10 year's experience working.
I have been doing 2nd line desktop work. But current employer moving me back to 1st line help desk in August.
I have been told this is funding issue. We are losing another 4 engineers on this date as well. Contracts not being extended. They can't extend my secondment from 1st line anymore.
I estimate that we need 4/5 more engineers on current staffing. 9 more if 4 of us leave.
We have customers waiting months for support as we don't have enough people.
Unfortunately I have severe stomach issues at the moment. Doctor and myself think this is anxiety related. On tablets and also got appointments to see our health team who are good from previous experience.
This is due to relentless workload. Our team has 1000 open tickets. Another team over 2500.
I would say I sometimes am too sick to work in the office and have to work from home. However I've not had any sick days in two years. Stomach problems far less of an issue after work and at weekends.
Our 1st line is made up of good on the phone people, not good IT people. So I would do more work than everyone else and get asked all the time for help, as they are not technical. This is already happening now while I am still on 2nd line.
I like 2nd line desktop work because if I am being honest, not a social person. I have made friends being here 6 years. Out and about so not sat in an office all day. If I was to do a work from home job.
Wouldn't talk to anyone face to face most weeks I feel. Over 50% of my phone contacts are from this workplace. But wouldn't call them real friends. We don't do anything outside of work. Hence me thinking keep work and personal life apart.
However I want to save £20K a year into ISA to retire as early as possible. Around 40-45 age and work PT.
I currently can do this, but I still live at home. Looking to move out and will need a considerable wage increase to keep this saving rate up after I get a mortgage and spend my current savings on a mortgage.
Looking at jobs, £30K is the upper limit of wages for 2nd line desktop work. I get this now.
Contracts is around £40K but will be harder to get a mortgage.
Wage will go down to £25K back on 1st line.
Question is should I look into another career, potentially cyber security which pays significantly more.
But might be less social of a job. Keep work and personal apart. I didn't enjoy networks at university.
Options I see are
Firstly sorry for the long post, I wanted to include as much information as possible.
32 years old and currently been with same employer for 6 years. They are public sector so excellent benefits.
I have a degree in networks and about 10 year's experience working.
I have been doing 2nd line desktop work. But current employer moving me back to 1st line help desk in August.
I have been told this is funding issue. We are losing another 4 engineers on this date as well. Contracts not being extended. They can't extend my secondment from 1st line anymore.
I estimate that we need 4/5 more engineers on current staffing. 9 more if 4 of us leave.
We have customers waiting months for support as we don't have enough people.
Unfortunately I have severe stomach issues at the moment. Doctor and myself think this is anxiety related. On tablets and also got appointments to see our health team who are good from previous experience.
This is due to relentless workload. Our team has 1000 open tickets. Another team over 2500.
I would say I sometimes am too sick to work in the office and have to work from home. However I've not had any sick days in two years. Stomach problems far less of an issue after work and at weekends.
Our 1st line is made up of good on the phone people, not good IT people. So I would do more work than everyone else and get asked all the time for help, as they are not technical. This is already happening now while I am still on 2nd line.
I like 2nd line desktop work because if I am being honest, not a social person. I have made friends being here 6 years. Out and about so not sat in an office all day. If I was to do a work from home job.
Wouldn't talk to anyone face to face most weeks I feel. Over 50% of my phone contacts are from this workplace. But wouldn't call them real friends. We don't do anything outside of work. Hence me thinking keep work and personal life apart.
However I want to save £20K a year into ISA to retire as early as possible. Around 40-45 age and work PT.
I currently can do this, but I still live at home. Looking to move out and will need a considerable wage increase to keep this saving rate up after I get a mortgage and spend my current savings on a mortgage.
Looking at jobs, £30K is the upper limit of wages for 2nd line desktop work. I get this now.
Contracts is around £40K but will be harder to get a mortgage.
Wage will go down to £25K back on 1st line.
Question is should I look into another career, potentially cyber security which pays significantly more.
But might be less social of a job. Keep work and personal apart. I didn't enjoy networks at university.
Options I see are
- Stay in current employment until anxiety issues fully recovered then leave.
- Leave asap and get another desktops role.
- Do more training or gain certificate in another field then leave for basic job in that new field.