Moving house - new internet - what would you do?

champ222

champ222

champ222

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Joined
19 Aug 2005
Posts
1,562
Location
Beds, UK
Hi all

I'm in the process of moving house and need to set the internet up at the new place.

Currently i use AAISP via BT, and i get about 12Mb down, but a piddly 0.3mb up.

AAISP seem good. Any problems in service have been down to BT so far, and the issues are logged on there website within seconds, which is a nice feature, so i'm not furiously re-booting the modem thinking the problem might be my end.

I pay around £23 a month for AAISP, (plus the BT line rental) No contract (30 days notice required) There are limits, i cant remember what, butive never exceeded them, no evidence of throttling etc, and peak times are 9 til 6 mon-fri (when i'm never there), rather than "most of the time" like some others.

I'm moving up the road (about 0.3 mile) but i can now get virgin cable. so, looking at Sam Knows:

The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT FTTC
AOL LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Virgin Media (Cable)

i'm around 0.5 mile frm the exchange.

overall speed is not overly important, i'm reasonably happy with what i have (although the upload speed can be annoying) but reliablilty is the most important for me.

Customer service from BT has been average at best, but AAISP has always been good.

So what would you do? and why?

Thanks guys
 
I would go for VM Cable. You might want to check for congestion by searching the VM forum for the first part of the postcode.
 
The issue i have with VM is that if its crap (could go either way from reading the last few pages of the VM thread) then i'm stuck with them for 18 months!

Is it possible to get out of the contract if the service is unreliable? reliability is more important to me than speed.

Cheers guys
 
Some people get it for free if it's unreliable. But yeah if it's crap they are a pain, but in my experience so are most internet providers.

I'd go VM and ask them to cancel (for free) if it's crap
 
champ222 said:
The issue i have with VM is that if its crap (could go either way from reading the last few pages of the VM thread) then i'm stuck with them for 18 months!

Is it possible to get out of the contract if the service is unreliable? reliability is more important to me than speed.

Cheers guys
Click to expand...

Put your tell number in http://dslchecker.bt.com/adsl/adslchecker.welcome and tell us your speeds that you can get then an informed answer can be given ;)
 
I'm shocked to see all these people (especially KIA who is pretty knowledgeable) suggesting you go with VM :eek:

Go with some form of FTTC. You might be lucky with VM but it's a lottery.
 
VM, and get instant thinkbroadband monitor up, and hammer the connection to see how it fares. If it's rubbish, then bin off the contract within 14 days and go to Sky ADSL or Plusnet.

Bear in mind, if you go beyond 14 days and find it a poor service, you will need to fight a little to get the broadband contract cancelled, but, don't forget if you take TV and a phone line they won't necessarily cancel those FOC as well providing the services work as sold.
 
KIA said:
Please read the rest of my post. At least there is a cooling off period, what does he have to lose?
Click to expand...

His time.

You didn't mention the cooling off period in your post, though it's a fair point. Personally my thoughts on VM are "thrice burned, one thousand times shy".

The trouble is that the area he ends up in may be close to a student area - in which case at this time of year there will be no congestion but once it hits September/October it will slow to a crawl. This is just an example but seasonal changes in congestion happen all the time with VM and it's quite easy to have a lucky/nice run before your cooling off period expires.
 
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