MS Authenticator problem

  • Thread starter Thread starter InQ
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InQ

InQ

InQ

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My daughter has a new iPhone for Xmas and now cannot access her college Office365 account as the MS Authenticator app pops up when she wants to login and her new device isn’t registered to her 365 account so no pop up!
No problems previously with her old iPhone which now my wife has, I assume if I wipe my wife’s profile and reinstall my daughters profile via iCloud on the old iPhone she will be able to authenticate her 365 login and sort out the new/old devices?

College admin isn’t in and she could do with it sorting asap!
Wanted to check the above was a valid option before I wipe and reinstall!

Thanks.
 
Did you wipe the phone to give to your wife or pass it over with the apps still installed? If you wiped it then your out of luck and will need the school admin to reset her MFA to allow her to set it up on the new phone.

Did she not have a recovery email setup in the app to backup the codes to?
 
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