MS outlook 2k7 send problems

m0rte · 23 Jul 2007 at 20:03

Spent a whole weekend trying to find the cause of this issue without any luck

Task '[email protected] - Sending' reported error (0x8004210B) : 'The
operation timed out waiting for a response from the sending (SMTP) server. If
you continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

Using Office 2007 Outlook and Windows Vista Ultimate - Can recieve emails fine but cant send. Its not a server issue as email works fine through the BT web based email system and my BT email works fine(it's my mum's laptop/email with the problem).
Its not AV (NOD32) causing it, I've closed NOD32 and didnt make a difference.
Same issue when using Windows mail so I'm pretty sure its a problem with Vista itself.
I've also noticed in my google searches that all the posts on other message boards with the same issue (non of which had a working solution) have been posted in the last 2 months (June or July) so maybe its caused by a Vista update?
I've tried all the various account settings in Outlook with no effect.

As I said i'm pretty sure its a Vista issue but nothing more specific then that so i'm just posting here on the off-chance anyone has any suggestions I havent looked into yet.

TIA for any thoughts

iCraig · 23 Jul 2007 at 20:06

Does your outgoing server require authentication?

If it does you need to have it ticked. It will be in your email account settings, under 'More Settings' and then the 'Outgoing Server' tab.

m0rte · 23 Jul 2007 at 20:09

It does and it is checked.
Forgot to mention email was working fine and this problem just suddenly poped up for no apparent reason. I cant think of anything that was installed/uninstalled around the time it started happening.

brendy · 23 Jul 2007 at 23:33

Check your recent patches and hotfixes, maybe worth doing a system restore back a few steps and see how it goes. Perhaps something has screwed your firewall or reg settings.

Nikumba · 23 Jul 2007 at 23:59

This sounds like a problem with the way Outlook 2K7 is authenticating to BT.

This would make sense as your Windows mail client can also connect. Has you BT password been changed? If so you will need to update the creditals that Outlook logs into your SMTP server with.

Kimbie

m0rte · 24 Jul 2007 at 11:20

Nikumba: The exact same settings are currently working on another laptop with Win XP and it was working a week ago with same settings on the Vista laptop. thanks anyway

brendy: i'll give that a go and report back