MS Outlook/Exchange Issue

linktoinsanity · 15 May 2013 at 20:03

Hi there,

A client of mine has an odd issue. She uses Outlook 2010 to send and receive emails, however for some reason some of the emails she sends do not get saved into the Sent Items folder.

The even odder thing is that this appears to not affect all her messages. For example it seems that if the email has over 4mb of attachments it does not appear, if it has less than that (or no attachment) then it does appear. In both cases the recipient does get an email.

This also affects Webmail so appears not to be an issue with Outlook itself on that machine. The server uses Microsoft Exchange Server 2007.

Anyone have any ideas on how to fix this?

edscdk · 15 May 2013 at 20:11

check the server logs?

is she the only user with the issue?

possibly easiest solution is to delete her mail box (after exporting to a pst) and create it again

linktoinsanity · 15 May 2013 at 22:15

edscdk said:
check the server logs?

And what exactly should I look for?

is she the only user with the issue?

As far as I know, yes.

possibly easiest solution is to delete her mail box (after exporting to a pst) and create it again

Tried that already, no did not do anything.

Thanks for your suggestions though. Any other idea?

Xez · 15 May 2013 at 22:22

Have you tried turning cached mode off to see if this makes a difference?

linktoinsanity · 18 May 2013 at 15:19

Xez said:
Have you tried turning cached mode off to see if this makes a difference?

A colleague suggested this too, so I did it and it seems to have worked. (No call backs from the client anyway) so fingers crossed!